Customer Service Representative
Turin
Sales & Customer Support – Customer and Field Support Operations /
External /
Hybrid
# Innovation # Teamwork # Initiative are our common values. If you are looking for a meaningful challenge in a well-established and fast-growing international company – then join us and help us grow our teams that save lives everyday.
We are a dynamic and constantly growing company. As a result, we are looking for a high motivated Customer Service Rep (f/m/d). You will have to provide front-line support for customer inquiries. You will serve as the in-house resource for the sales operations as well.
What You'll Work On
- Respond to customer inquiries by taking and processing customers’ orders
- Utilize company systems and processes (SAP) to enter sales orders, conto visione orders and consignment replacements, confirm inventory availability, develop customized defaults for each customer
- Process Returned Merchandise Authorizations (RMAs)
- File customer complaints
- Maintain excellent customer relations
- Manage Travel Stock program, ensuring compliance with Quality System
- Maintain customer databases
What You Bring
- Bachelor’s degree preferred, in Business, Marketing or related field. High School graduate with previous Customer Service, Sales or other relevant experience may be considered
- Minimum 2 years Customer Service experience or a combination of education and relevant experience
- Strong oral and written communication skills required, particularly telephone skills
- Competence with Microsoft Office (Outlook, Word, Excel and Power Point) and SAP or similar ERP system.
- Good level of written and spoken English
What We Offer
- Permanent and full-time position
- Flexible working hours and possibility to work in home-office
- The ability to work among a professional, dynamic and vibrant global team with friendly, highly qualified colleagues
- The opportunity to be at the forefront of technology that is revolutionizing the treatment of some of the world's most devastating diseases
- Employee stock purchase plan
- Sport Benefit
- Meal voucher
At Penumbra we care about your qualifications and not about your gender, ethnicity, religion, sexual orientation, or age. We want you on our team, if you’re skilled and a good match for our culture of collaboration. If you want to know more about Penumbra’s commitment to being an equal opportunity employer, please take a look at our AAP-Policy-Statement.If you are interested in this position, please do not hesitate to apply now. For an initial exchange, please contact the HR team per email (HR-EU@penumbra.com).
