What do you like most about working with customers?✱

In previous support/product success roles, which support ticketing system(s)/tools did you use? What was your favorite feature? What did you like least?✱

A customer has submitted the following ticket: "Help! I am running into a meeting with my boss and I need a report from the system! Can you please send it to me ASAP? The report is all students who graduated in 2018 and who have signed up and met with an alum. Thanks!" Context: Customers can access these reports themselves. Ask: Compose a sample response to the customer.✱

Note : To complete your application, please include a video link as suggested, Applications without a video will not be processed. [A user has submitted the following ticket: "I can't figure out how to sign up, help me!" Context: The user is trying to sign up for an account at supportv2.peoplegrove.com. You are free to register for an account or accounts at this link to test the sign up functionality.] Ask: Record a loom.com video for this user walking them through the step by step process of creating an account. Link to your Loom video below.✱

What excites you about PeopleGrove and/or this role? What do you think makes you the perfect fit?✱