Professional Services Engineer
Burlington, MA
Operations – Professional Services /
Full-Time /
Hybrid
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With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.
Position Summary:
Derek Einersen for the Perfecto at Perforce is searching for a Professional Services Engineer to join the team. The Professional Services Engineer works directly with clients to deploy, customize, and optimize technology solutions. This role involves understanding client needs, managing implementations, and ensuring client satisfaction through high-quality service and support. The ideal candidate possesses strong technical skills, excellent communication abilities, and a commitment to delivering exceptional results.
Requirements:
- Knowledge of multiple operating systems, networking, client/server applications, and various cloud environments
- Experience with software development environments, software life cycles, and software technical support
- Ability to troubleshoot problems, research solutions, and complete projects independently and as part of a team
- Strong oral and written communication skills, ability to communicate clearly and concisely in a live working online session or offline
- Ability to explain technical concepts to both technical and non-technical audiences
- Talent for solving problems and enthusiasm for providing world-class support to our customers
- Ability to adjust communication style to the target audience (management, technical staff) and situation (recognizing when a sense of urgency is needed)
- Demonstrated ability to adapt to new technologies and learn quickly
- 3+ years of hands-on experience with Java test automation
- 2+ years with Selenium, Appium, or other modern automation frameworks
- Experience with cloud-based testing platforms such as Perfecto, etc
- Familiarity with tools like TestNG, JUnit, Spring, or Cucumber
- Proficiency with CI/CD tools: Jenkins, Git, Maven, Bitbucket, etc.
- Strong communication and presentation skills for client-facing engagements
- Ability to work independently and drive technical initiatives with minimal oversight
- AI/LLM Experience:
- Familiarity with OpenAI, Claude, or similar LLMs
- Exposure to tools like LangChain, CrewAI, or LangGraph
- Understanding of prompt engineering, AI tool evaluation, MCP, and Agents
- Experience integrating production-grade AI tools is a plus, but not required
- DevOps Experience:
- Exposure to AWS DevOps stack (EC2, RDS, S3, CloudFormation, etc.)
- Experience deploying or supporting automation in cloud-native pipelines
- Sales Experience
(Nice to Have)
Responsibilities:
- Meet regularly with clients of all sizes to review and understand their consulting needs, provide effort estimates, and deliver those projects
- Accountable for delivering various consulting engagements pertaining to implementations, migrations, upgrades, trainings, and general advising on topics in multiple technical areas
- Research, troubleshoot and resolve complex problems
- Work independently while communicating regularly with clients and colleagues on project progress, risks, milestone completion to ensure an on-time and on-budget delivery
- Support customer requirements discovery processes, providing feedback to Engineering and Support organizations
- Provide technical support on an as-needed basis (e.g. complex support cases)
- Review and produce technical documentation and procedures
- Assess customer bug and enhancement requests and assist in prioritizing development
- Actively participate in group projects
- Utilize scripting skills to contribute to internal tools
- Mentor other engineers and staff; contribute to and regularly deliver product trainings internally and for customers
- May be required to support additional products/brands as needed.
- Build and maintain robust, scalable test automation frameworks for web and mobile
- Integrate automation suites with cloud testing platforms like Perfecto
- Conduct client training, enablement workshops, and technical sessions
- Develop and maintain sample code, utilities, and reusable assets
- Mentor client teams on test strategy, framework optimization, and automation practices
- Participate in framework/codebase reviews and provide recommendations
$68,000 - $96,325 a year
Additionally, this position is eligible for benefits including, but not limited to, medical, dental, vision, retirement benefits, life insurance, wellness programs, total time off, and other employee perks that may be offered by Perforce from time to time. The actual offer will depend on a number of factors including, but not limited to, a candidate’s education, skills, qualifications, depth of experience and other relevant business considerations. Perforce reserves the right to amend or modify employee perks and benefits at any time.
Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.
If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!
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