Senior Product Deployment Strategist (SF)
Persona - San Francisco / Persona - New York
Post Sales – Customer Success /
Salaried, full-time /
Hybrid
At Persona, we're building the first universal and comprehensive identity infrastructure to help businesses of all sizes better serve and protect their end users' identities. Our identity platform enables businesses to collect and manage their end users' personal information securely, verify that their end users are who they say they are, analyze and detect fraud and abuse, and pull sensitive reports about their end users in a privacy-centric way. In a world where consumer behaviors are changing and privacy and identity are taking on a new meaning, we want to help businesses find their superpowers and do it while putting their end users, the people, first.
About the Role
As a Product Deployment Strategist, you'll partner with teams within Post-Sales, Product Management, Engineering and other Product Deployment Strategists to become a trusted advisor for a portfolio of growing customers, and help shape how our customers use our product.
What you’ll do at Persona
- Customer leadership: You’ll be responsible for the ultimate success of our relationship with our customers throughout onboarding, implementation, launch, post-launch, adoption, expansion, and renewal
- Product experience: You’ll master Persona’s platform, and consult customers on how to leverage the products’ capabilties
- Impactful contributions: You will directly inform Persona’s product roadmap and go-to-market strategy by deeply understanding customer use cases and their business initiatives to optimize Persona usage and introduce new product and use case ideas
- Ownership: You’ll grow to own the customer relationship with large organizations, serving as a trusted advisor to executive and senior leadership across various functions
What you'll bring to Persona
- Someone with 3+ years of experience in consulting, professional services, customer success or an equivalent role
- Expertise: You have a proven track record of solving complex challenges and driving innovation in your field
- Technical aptitude: You have a proven ability to grasp complex technical concepts quickly (technical background a plus!)
- Strong interpersonal skills: You have a history of building and maintaining strong relationships with clients and executives
- Empathy: You can effectively navigate and balance the needs of multiple stakeholders, and build an environment where others feel understood
- Outstanding verbal and written communication skills: You can effectively convey complex concepts persuasively to different audiences
- A growth mindset: You actively seek out learning opportunities, embrace feedback, and contribute to a culture of continuous improvement and collaboration
- Willingness to travel up to 25% of the time for customer engagements
Compensation & Equity
For this role, the estimated base salary range is between $120,000 - $150,000. Additionally, this estimate does not include a variable compensation component, which offers significant earning potential based on performance, meaning your total compensation could far exceed the base salary. In addition, we offer competitive equity packages that play a big part in recognizing you for the huge impact you will have on helping us achieve our mission. Please note, the salary range is a guideline that is subject to change without notice.
Benefits and Perks
Persona offers a wide-range of thoughtful and inclusive benefits for this role, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipends, wellness benefits, among others.
While we believe competitive compensation and benefits are a critical aspect of you deciding to join us, we do hope you consider why our core values and culture are right for you. If you’d like to better understand what it’s like working at Persona, feel free to check out our reviews on Glassdoor.
Diversity, equity, inclusion and belonging
At Persona, we strive to put diversity and inclusion at the forefront of everything we do, reflecting our core values. Our DEIB Employee Resource Group seeks to build a diverse and inclusive team that fosters an environment where each Personerd feels empowered to bring their unique differences to work and achieve their full innovative potential. Our hope is that by fostering such an environment, we strengthen our business and relationships by putting people first.
We strive to promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.
