Product Deployment Strategist (SF)
Persona - San Francisco
Post Sales – Customer Success /
Salaried, full-time /
Hybrid
About Persona
Persona is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder — but more important — than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly.
We’ve built Persona to support practically every use case and industry — that’s why we’re able to serve a wide range of leading companies. For example, Coursera uses Persona to ensure the right person is earning each degree. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world’s most powerful AI platforms from large-scale abuse in a time when AI is reshaping the way we work and live.
We believe that making the internet safer and more human requires a team that reflects the diverse, global nature of the people we aim to serve. We’re growing rapidly and looking for exceptional people to join us.
About the Role
As a Product Deployment Strategist, you'll partner with teams such as Solutions Engineers, Product Designers and other Product Deployment Strategists to help shape how our customers use our product. With mentorship from industry experts and a supportive, collaborative environment, you'll make bold decisions that drive impact at a high-growth startup.
Best fit for
- Someone with 1-2 years of experience in consulting, professional services, customer success, or an equivalent role
- Someone curious to learn the ins and outs of a highly technical product
- Someone looking to level up their career alongside some of the brightest minds in the industry
What you’ll do at Persona
- First-class training: You will participate in a first-class training program tailored to your role, developed by experienced team members, covering company onboarding and technical product training.
- Consult with customers: You’ll be staffed on a team that helps executives at leading companies ensure they are driving maximum value from our platform. You will build leadership skills by participating in key customer engagements, including implementations, business reviews, and all recurring touchpoints.
- Impactful contributions: You will become an expert in Persona’s platform products and future offerings, and directly inform Persona’s product roadmap and go-to-market strategy.
- Holistic support and growth: Alongside 1:1 mentorship from seasoned professionals, you’ll have access to abundant resources to help you be successful.
- Leadership development: You’ll build relationships with Persona’s executives, made up of former Square, Dropbox, and Coursera alumni. Persona offers an environment heavily focused on learning and development, with opportunities for growth and career advancement.
What you’ll bring to Persona
- Curiosity: You have a passion for learning and embracing new challenges
- Technical aptitude: You have a desire and ability to learn complex technical concepts (technical background a plus!)
- Strong interpersonal skills: You have a genuine desire to provide exceptional customer experiences and contribute to a customer’s success
- Empathy: You can understand and manage the needs of others, and build an environment where others feel understood
- Outstanding verbal and written communication skills: You can effectively convey complex concepts to different audiences
- A growth mindset: You have a demonstrated love for learning and adaptability to ambiguity. You are eager to give and receive constructive and positive feedback, fostering a collaborative and supportive environment
$80,000 - $100,000 a year
Compensation & equity
This salary range is the estimated base salary range. Base salaries are just one component of the total compensation package and are determined by a number of factors such as years of experience, expertise, qualifications and more. In addition to base salary, we offer competitive equity packages that play a big part in recognizing you for the huge impact you will have on helping us achieve our mission. Please note, the salary range is a guideline based on market data for roles located in the San Francisco Bay Area, and may vary depending on location. Salary ranges are subject to change without notice.
Benefits and perks
Persona offers a wide range of thoughtful and inclusive benefits for this role, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipends, wellness benefits, unlimited paid time off, among others. While we believe competitive compensation and benefits are a critical aspect of you deciding to join us, we do hope you consider why our core values and culture are right for you. If you’d like to better understand what it’s like working at Persona, feel free to check out our reviews on Glassdoor.
Diversity, equity, inclusion and belonging
At Persona, we strive to put diversity and inclusion at the forefront of everything we do, reflecting our core values. Our DEIB Employee Resource Group seeks to build a diverse and inclusive team that fosters an environment where each Personerd feels empowered to bring their unique differences to work and achieve their full innovative potential. Our hope is that by fostering such an environment, we strengthen our business and relationships by putting people first.
We strive to promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.
