Product Support Specialist

United States
PetDesk – Support /
Full-time Employee /
Remote

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United States Eligibility/ Sponsorhip Questions

  • Are you legally authorized to work in the United States?
  • Do you now, or will you in the future, require sponsorship for employment visa status (e.g., H-1B visa status, etc.) to work legally for our Company in the United States?*

Product Support Specialist Questions

  • Are you willing to work Monday-Friday, from 11am - 8pm EST (8am - 5pm PST)?
  • Please describe how you handle a situation with a customer where you don’t know the troubleshooting steps.
  • Please tell us about a time when you dealt with a difficult customer and what was the outcome.
  • Please tell us about a time when you received negative feedback and how you handled it.