IT Support Engineer
Colombo
Petvisor – People /
Full-time Employee /
Hybrid
As an IT Support Engineer at Petvisor, you will provide technical assistance to internal users across our global organization. You’ll troubleshoot hardware, software, and network issues, support system improvements, and contribute to automation and device management initiatives. This is an opportunity to grow your skills in scripting, systems administration, and IT operations within a collaborative and fast-paced environment.
Apply if you’re excited to:
- Provide timely technical support to internal users across regions, resolving hardware, software, and network issues via the Zendesk ticketing system.
- Install, configure, and maintain endpoints, applications, and peripherals across Windows, macOS, and Linux environments
- Manage device provisioning, user access, and system configurations using tools like Microsoft Intune, NinjaOne, and Google Workspace
- Write and maintain automation scripts (e.g., PowerShell, Bash, Python) to streamline workflows and enable proactive device management
- Support application administration, including whitelisting, license management, and performance monitoring
- Document support cases, system procedures, and asset inventory accurately; track issues and project tasks using Jira
- Collaborate with internal teams to improve IT infrastructure, enforce security standards, and support broader technology initiatives
About You:
- 2+ years of experience in IT support or systems administration, with hands-on use of tools like Zendesk and Jira
- Experience working as part of a global team, with a proactive and responsive communication style
- Strong English communication skills—clear, timely, and professional in both written and verbal interactions
- Comfortable owning tasks from start to finish, asking for help when needed, and staying accountable to outcomes.
- Practical experience with scripting (e.g., PowerShell, Bash, Python) and modern device management platforms like Intune, Solarwinds, NinjaOne, or Apple MDM
- Knowledge of operating systems, networking fundamentals, application troubleshooting, and antivirus provisioning
- Eager to learn, humble in approach, and collaborative by nature, with a preference for experience in automation scripting and IT support playbooks
Petvisor is a global leader in veterinary client engagement solutions, operating through two primary divisions: PetDesk in North America and Vetstoria across EMEA and APAC. Together, we simplify clinic operations, strengthen client relationships, and help veterinary teams reclaim their time. Our solutions transform busy veterinary and pet service practices by automating administrative work, reducing staff burnout, and delivering the modern digital experience pet parents expect.
Through our connected ecosystem of tools—including client communications, online booking, smart clinic phone systems, marketing services, and AI-powered SOAP note transcription—we support more than 10,000 veterinary clinics, 400 grooming facilities, and over 20 million pet parents worldwide. With Petvisor, practices grow more efficiently, provide exceptional care, and build lasting client loyalty—all without adding more hours to the day.
Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives.
Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.
