ServiceNow Configuration and Knowledge Manager - 12 Months Max Term Contract
Melbourne / Sydney / Brisbane / Perth / Adelaide / Australian Capital Territory
Technology – Security, Cyber Risk & Workplace Technology /
Maximum term /
Hybrid
Hi, we’re PEXA
Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA’s world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle their homes. And this is just the beginning. Our data and insights are helping organisations unlock the intel they need to drive change and possibilities.
Since starting our journey in 2010, we now employ a team of over 1,000 people working across multiple continents. We’re still growing, innovating and looking ahead, but behind our greatest achievements, there is a team of curious creators and big thinkers. That’s why, we’re looking for ambitious people like yourself to join the team.
About The Team
Workplace Technology is responsible for providing the technology that our people (PEXArians) use day-to-day in doing their work. This includes service desk, end-user and office technology devices, software applications, communications network and technology infrastructure services. Our people are our customers.
About The Role
The ServiceNow Configuration and Knowledge Manager has the overall responsibility to own, develop and promote the Configuration and Knowledge Management processes, and to define standards and policies to capture and maintain information about configuration items required to deliver IT services. This role will be key to maturing the Workplace Technology capabilities needed to address business challenges.
Key Accountabilities
- Define standards and policies for Configuration and Knowledge Management
- Maintain a logical model (Configuration Management Database) containing information of the IT infrastructure (Configuration Items) required for delivering IT services, including their relationships
- Own the ongoing operation and administration of the Configuration Management Database (CMDB)
- Develop training materials
- Ensure that the organisation is able to gather, analyse, store and share knowledge and information
- Ensure that the organisation is suitably trained to operate the Configuration and Knowledge Management processes
- Perform periodic configuration audits to ensure accuracy of Configuration Items (CIs) associated with delivery of services from a cost/efficiency perspective and that opportunities for consolidation/decommission are identified and tracked
- Support internal and external audit exercises. Ensure adherence to compliance, audit and regulatory requirements (e.g. ISO27001, CPS234)
Skills and Experience
- Must have at least 5 years experience in Configuration Management
- Must have at least 3 years experience with ServiceNow
- Must have at least 3 years experience with ServiceNow Configuration Management Database (CMDB).
- Must have at least 2 years experience with ServiceNow Knowledge Management
- Must have at least 2 years of experience with ServiceNow Discovery
- Must have experience in designing schema for structuring configuration data
- Must have experience in project planning and status tracking
- Must have strong communication skills: listening and understanding; verbal and written communication
- Must have demonstrated capability in working collaboratively across teams
- Must have strong problem-solving and analytical skills
- ITIL V4 foundation certification and demonstrated knowledge of and experience with a broad range of all ITIL and related processes
- Knowledge of Signavio is advantageous
Key Attributes
- Self-motivated and comfortable in the dynamic atmosphere of a technical organisation with a rapidly expanding customer base
- Adept at working in a team environment
- Able to handle multiple priorities in a fast-moving environment
- Able to communicate effectively to both technical peers and business stakeholders
- Able to work to deadlines and balance competing needs
- Able to work independently with limited supervision
#LI-AN1
A career at PEXA starts with you!
If you think you have the required skills, an appetite to learn and would be a great fit, we’d love to hear from you – even if you don’t tick all the boxes. At PEXA we support your growth and help you discover your full potential.
Why join us
• Flexibility is in our DNA, with no set office days – work from any location in Australia
• Your holistic wellbeing is important to us. Enjoy meditation, yoga, boxing classes and a wellness day each month to recharge!
• We know that work is just one aspect of your life. That’s why we offer up to 12 weeks ‘workcation’ for you to extend personal travel time and work remotely
• Take the opportunity to purchase up to four weeks additional annual leave per year
• Learn from the best and upskill with PEXA Academy certifications and grow your career
Our commitment to our people and a better future
At PEXA we want you to embrace your best self each day, creating an environment where everyone can contribute and participate, so that every person can reach their full potential. We want our people to feel equally valued, supported and celebrated. With market-leading benefits that make a difference, we’re committed to supporting individuals, families and carers. Your culture, gender, sexual orientation, language and other attributes make you unique! We couldn't be prouder to have a team that reflects the richness of our wider community.
We’re a proud ‘Circle Back Initiative’ Employer and commit to responding to every applicant.
Stay Connected
A career at PEXA is exciting, challenging and rewarding, and we’re always on the lookout for talented individuals to join the team. You can learn more about life at PEXA on our website and social channels too.
