Senior Relationship Manager - Major Banks and Banking Platform Providers
Sydney
Customer and Commercial – Financial Institutions /
Permanent /
Hybrid
Hi, we’re PEXA
Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA’s world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle their homes. And this is just the beginning. Our data and insights are helping organisations unlock the intel they need to drive change and possibilities.
Since starting our journey in 2010, we now employ a team of over 1,000 people working across multiple continents. We’re still growing, innovating and looking ahead, but behind our greatest achievements, there is a team of curious creators and big thinkers. That’s why, we’re looking for ambitious people like yourself to join the team.
About this role
In this dynamic role of Senior Relationship Manager, every day offers a variety of challenges and opportunities. You will provide exceptional customer service and ensure the strategic alignment and integration of PEXA solutions across Major Banks and other core banking platform providers. Your day could range from responding to client inquiries to organizing workshops aimed at enhancing operational efficiencies through innovative uses of PEXA’s APIs. Regular monthly meetings with each account will be your venue to share performance insights, meet contractual obligations, and drive improvements to the settlement experience.
What you'll be doing day to day
- Account Management: Take charge of daily operations and strategic execution across financial institutions, ensuring PEXA’s commitments are transparently managed and communicated.
- Client Engagement: Foster and maintain executive-level relationships within Major Banks and help to influence our product with core banking platform providers integrating PEXA’s offerings through API connectivity to benefit clients.
- Innovation and Solutions Development: Collaborate with the Product team to identify and leverage new opportunities, enhancing PEXA's market offerings through smart, API-driven solutions that integrate seamlessly with client operations.
- Stakeholder Interaction: Develop a comprehensive stakeholder matrix and manage relationships across multiple levels within the industry, including with Australian payments businesses.
- Sales and Insights: Drive the adoption of PEXA Insights services such as Informed Decisions, Value Australia and Land Insights among clients, managing a pipeline of opportunities to meet both internal objectives and market needs.
What you'll bring to the table
- Experience: Proven background in business relationship management at senior levels, especially within the technology and financial services sectors. Familiarity with core banking platforms and Australian payment platforms is essential.
- Skills: Strong analytical and problem-solving skills, effective stakeholder management capabilities, and robust technology project management are critical. You should be comfortable with high-level negotiations and have a track record of successful client relationship management.
- Attributes: High integrity and trustworthiness, a proactive and self-starter attitude complemented by a logical and analytical approach to challenges. You should be a confident communicator, capable of influencing others and maintaining professionalism under pressure.
- Knowledge: Broad understanding of banking, payments technology, and financial services market dynamics in Australia. Knowledge of the Australian residential property industry. Ability to navigate complex regulatory environments and drive the adoption of new technologies.
#LI-DB1
A career at PEXA starts with you!
If you think you have the required skills, an appetite to learn and would be a great fit, we’d love to hear from you – even if you don’t tick all the boxes. At PEXA we support your growth and help you discover your full potential.
Why join us
• Flexibility is in our DNA, with no set office days – work from any location in Australia
• Your holistic wellbeing is important to us. Enjoy meditation, yoga, boxing classes and a wellness day each month to recharge!
• We know that work is just one aspect of your life. That’s why we offer up to 12 weeks ‘workcation’ for you to extend personal travel time and work remotely
• Take the opportunity to purchase up to four weeks additional annual leave per year
• Learn from the best and upskill with PEXA Academy certifications and grow your career
Our commitment to our people and a better future
At PEXA we want you to embrace your best self each day, creating an environment where everyone can contribute and participate, so that every person can reach their full potential. We want our people to feel equally valued, supported and celebrated. With market-leading benefits that make a difference, we’re committed to supporting individuals, families and carers. Your culture, gender, sexual orientation, language and other attributes make you unique! We couldn't be prouder to have a team that reflects the richness of our wider community.
We’re a proud ‘Circle Back Initiative’ Employer and commit to responding to every applicant.
Stay Connected
A career at PEXA is exciting, challenging and rewarding, and we’re always on the lookout for talented individuals to join the team. You can learn more about life at PEXA on our website and social channels too.
