Customer Success Manager

New York
Customer Success /
Full-time /
On-site
We’re Phrasee. Our AI content platform generates and optimizes content that gets more clicks, conversions, and revenue for innovative marketing teams. Phrasee helps with everything from choosing the right words and emojis to analyzing the results of the language you use – all within an enterprise-grade platform built for scaling the best content.
 
We work with visionary companies such as Sephora, Walgreens & Currys to enhance and personalize their customer experiences across the full customer journey and spectrum of digital brand channels. Phrasee is rewriting the digital marketing playbook one optimized word at a time!
 
At Phrasee you get to work with a super smart and caring team, who make BIG ideas a reality while having a lot of fun. Our growth plans are fast and global, and we want YOU to be a part of our story.

Job Description: 
·        You will nurture relationships with enterprise customers, aiming to become a trusted advisor and cultivate active Phrasee champions and executive sponsors within each account. 
·        You'll closely collaborate with clients to ensure the successful adoption of Phrasee's technology, aligning it with their business objectives. 
·        You'll serve as the central conduit for customer adoption, usage, and partnering with commercial owners for account growth. 
·        Collaboration with internal and external customer teams and partners demands strong project and time management skills, proactivity, a thirst for learning, and operational efficiency. 
·        As a team player, you'll challenge processes to enhance efficiency and strive for team excellence through collaborative teamwork within a global function.  
·        Your confident and strategic approach will involve creating strategic plans, conducting workshops, and hosting business review meetings to support customers in achieving their goals. 
·        You will be the voice of the customer, managing communication about customer health risks and taking responsibility for mitigation, while also identifying and capitalising on growth opportunities. 

What You'll Do: 
·        You will oversee the entire customer cycle, from onboarding and adoption to reporting and renewals. 
·        Full ownership and accountability for your customer portfolio. 
·        Immerse yourself in the dynamic Content AI space, continuously expanding your knowledge. 
·        Proactively anticipate and resolve issues. 
·        Utilise your commercial acumen to identify account growth opportunities. 
·        Develop and manage customer account plans with a focus on goals, actions, and timelines. 
·        Become a subject matter expert in front of both customers and peers. 

Who You Are: 
·        You are organised and strategic in your approach to work.   
·        You are results-oriented and dedicated to your customers' success.  
·        Building strong relationships and rapport comes naturally to you, and you excel at communication.  
·        You are confident in delivering presentations.  
·        You thrive in a fast-paced environment and can adapt quickly.  
·        You are driven, self-motivated, and dependable.  
 
Your Must-Have Experience: 
·        3+ years of experience in Customer Success/Account Management MarTech (SaaS).  
·        Experience in Enterprise/High-touch CS is a must. 
·        Knowledge and understanding of digital marketing landscape is a must.  
·        CEP/ESP background is highly desirable.  
·        Proven ability to build relationships with Senior to Executive stakeholders.  
·        Strong track record of customer retention rates.   

Measurements of Success: 
·        Customer retention.  
·        Client satisfaction levels.  
·        Driving customer adoption.  
·        Strategic planning.  

Why Join Phrasee
Be part of a dynamic team at the forefront of AI-driven marketing technology.- Collaborative and innovative work environment.- Competitive salary and benefits package.- Opportunity for professional growth and development.- Opportunity to work on cutting-edge AI technology.

If you have a desire to contribute to the future of AI-driven marketing, we want to hear from you. Join us at Phrasee and be a part of the next big revolution in marketing technology!!