Business Intelligence Analyst - Client Analyst
London /
Business Analyst /
Full-time
Do you consider yourself a pioneer? Do you get excited about the future of data analytics, AI, and technology?
PredictX is a SaaS company designed to analyse, predict and automate critical decision making for businesses. With our integrative AI technology, companies can make tactical decisions to improve their strategies, policies and forecasts.
At PredictX, we take pride in creating a work environment that promotes invention, independence and transparency. Our social and 'open door' approach allows everyone to show initiative, be creative and collaborate across the business. Our team consists of valuable and knowledgeable industry experts who seek to push the boundaries of technology, data analytics and AI.
PredictX wants inventors. We are looking for people with ideas and solutions to improve the way we do things. If you are a problem-solver, creator, and designer looking to expand your knowledge and responsibilities, talk to us!
Become an inventor and join our team.
Managing the day-to-day customer engagement for all production clients, you will work closely with the Account Management function to ensure that the client base is fully supported. As part of your role you will be expected to complete data acquisition, data validation, data load and report refreshes on a scheduled basis, identifying waste and suggest innovations to ensure all repeatable processes are automated.
The support you provide will range from help requests, to investigating bugs/issues with production analysis, to producing ad hoc analysis and consultancy.
Responsibilities
- Maintaining data acquisition, regular data refreshes, user setup
- Client on-boarding and training
- Client support including responding to client support emails and calls
- Diagnosing and fixing client data issues
- Manage and own client-facing documentation, training and solution user guides
- Working with clients to scope, build and deploy ad hoc requests
- Additional client consultancy including face-to-face workshops and advanced training
Key Competencies and Required Skills
- Proven experience in client-facing roles; working with and communicating to senior stakeholders and with multiple layers across the business and vendors
- Analytical and numerate mind with an ability to standardise data from multiple sources and to identify potential anomalies
- Adaptable and solution-oriented
- SQL (MySQL, Ingres/Vectorwise)
- Data transformation/visualisation tools such as Excel, Knime, Omniscope
- Agile project Management Experience with technical process documentation
- Experience gathering requirements from clients
Desirable Skills
- Python
- Experience of performing analytics in the Travel/Expense/Payments industries
We're constantly reviewing our perks and benefits, especially in light of the current “ways of working”. We are currently offering:
- A competitive salary and benefits commensurate with experience
- Be part of the first 100 employees that drive the future growth
- All necessary office/tech or equipment you need to do a great job
- Remote working
- 23 days holiday + bank holidays
- Company days out and events (virtual for now)
- Company pizza Friday innovation sharing sessions (virtual until we can get back in the office)
- Gym membership
- Cycle scheme
