Business Analyst Client Consultant

London
Business Analyst
Full-time
Predict X is on a mission to give every business access to better insights and to facilitate data-driven decisions. Companies are increasingly inundated with data yet struggle to harness the benefits. Our machine learning based platform understands, clean, and integrate their data sources to automate this burden. Our technology reduces data complexity, increases data quality and allows business users leverage data science to make faster and more reliable business decisions.
Headquartered in London with offices in Spain, and US.
We are looking for intellectually curious individuals to join our team as we reinvent data analytics.
 
Job Description
Managing the day-to-day customer engagement for all production clients, you will work closely with the Account Management function to ensure that the client base is fully supported. As part of your role you will be expected to complete data acquisition, data validation, data load and report refreshes on a scheduled basis, identifying waste and suggest innovations to ensure all repeatable processes are automated.
The support you provide will range from help requests, to investigating bugs/issues with production analysis, to producing ad-hoc analysis and consultancy for our Travel and Retail clients.

Responsibilities
·                 Data acquisition, regular data refreshes, user setup
·                 Client on-boarding and training
·                 Client support including responding to client support emails and calls
·                 Diagnosing and fixing client issues
·                 Manage and own client facing documentation, training and solution user
guides
·                 Working with clients to scope, build, and deploy ADHOC requests
·                 Additional client consultancy including face-to-face workshops and
advanced training

Technical Skills:
·                 SQL (MySQL, Ingres/Vectorwise), R, Python, HTML, CSS, Javascript
·                 Data transformation/visualisation tools such as Excel, Knime, Omniscope
·                 Agile project Management Experience with technical process documentation
·                 Salesforce and Service Cloud
·                 Strong experience of performing analytics in the travel or retail industry
(desirable)

Benefits
·   Competitive Salary
·   Career Growth
·   Monthly Pizza Friday
·   Quarterly company event
·   Subsidised Gym membership

Please only apply to this role if you have unrestricted right to work in the UK