Director of People Operations

Operations /
Regular /
About this role:

As the Director of People Operations, you will lead people operations processes and cultural practices to grow our team spirit and shared corporate culture. You will be in charge of growing a team culture that fosters fast learning and continuously improves the organization. In doing so, our culture will enhance our innovation, creativity, and competitiveness. 

What You Will Do

People Culture:

    • Support the team by creating common working tools, methods, techniques, and systems that significantly impact our company culture.
    • Drive the effort in performance management, employee relations/engagement, talent development, policy and procedure development, and compensation and benefits. 

People Process:

    • Build or redefine policies, procedures, and guidelines as needed. Manage ATS/HRIS to streamline and improve our people processes. 
    • Design performance processes and assist with goal development. Collaborate on suggestions for individual training that will enhance growth and development.
    • Participate in coaching, counseling and advising management and employees to ensure resolution of employment-related matters.
    • Partner with stakeholders to implement strategies for employee engagement and retention. 
    • Strengthen retention and development by providing guidance, coaching and best practices to people leaders.

People Strategy:

    • Provide guidance and support to managers and employees across the organization. Be a strategic partner to the senior team.
    • Prepare and analyze people operations metrics and provide valid information that supports decision-making.
    • Maintain knowledge of industry trends and employment legislation. 
    • Keep abreast of industry knowledge and trends by participating in conferences and educational opportunities, reading professional publications, maintaining professional networks, and participating in professional organizations.


    • Minimum 7 years of experience in People Operations, ideally in tech, start-up or high growth companies.
    • Strong strategic thinking and problem-solving skills with the ability to align HR initiatives with business goals.
    • Proficient written and verbal communication skills in both Mandarin and English.
    • You are a driven, positive and caring person who advocates firmly on behalf of both employees and management. 
    • Enthusiastic about people and the development of managers and employees.
    • Familiarity with all aspects of People Operations (including compensation, talent acquisition and recruitment, benefits, training, performance management, culture, and team building). 
    • Great organizational and analytical skills. Having the ability to listen to people and to communicate is essential. 
    • Capable of organizing and planning a wide range of company programs and functions.
    • Knowledge of employment/labor standards.
    • Awareness of the latest hiring approaches and strategies.
    • Demonstrate creativity and urgency in driving excellent hires in a competitive market.