Implementation Specialist

Yakima, WA /
Customer Success /
Full-Time
WHO WE ARE
We are PickTrace, an early-stage software start-up that provides workforce and harvest management solutions for large-scale farms. We are a YCombinator company that has raised $33M in Series B funding. We are building the farm management system of the future. Today, we serve some of the largest berry, citrus, and apple growers in the United States and internationally, and our application is used by tens of thousands of farmworkers each day. 

Our product and industry are ever-changing, and it is not uncommon for priorities or goals to shift quickly. We are building a world-class organization, and we believe individuals with high mental horsepower can up-level all members of the team around them.

WHAT IF…
You could help an entire industry become more efficient with technology? At PickTrace, we are digitizing the agriculture industry in a big way, and that’s why we are looking for an Implementations Specialist to join our Implementations team. As an Implementations Specialist, you will play a critical role in the success of our growing customer base, and find genuine fulfillment in helping others. Your role is to support our client teams on the ground with learning and fully utilizing the PickTrace solution.

This role will report directly to the Senior Manager, Customer Experience.

This role will be fully remote but should be based out of Yakima, WA, where many of our clients operate.

WHAT WILL YOU DO

    • Provide onsite support and assist to ensure clients are effectively adopting our software.
    • Collaborate directly with Field users in building greater comfort with our application.
    • Lead in-person training sessions to uplevel PickTrace users.
    • Build relationships with our clients and establish yourself as a trusted point of contact for questions, concerns, and feedback.
    • Document and share learnings and feedback from clients and users across the business.
    • Collaborate cross-functionally with Support, Implementations, Customer Success, Product and our Engineering teams to solve our customers’ needs, better understand users, and incorporate learnings into the product and proposed Field processes. 
    • Contribute to the vision and process for onboarding and support success.

WHO WE ARE LOOKING FOR

    • Bilingual in English and Spanish.
    • Willingness to be onsite with our customers 80%+ of the time.
    • Agriculture experience and/or knowledge strongly preferred.
    • You have a Customer-service orientation and a genuine desire to drive successful outcomes within the agricultural sector.
    • An exceptional communicator who can clearly diagnose and articulate problems and solutions even when operating under uncertainty.
    • A dynamic team-player who can work effectively within a small, nimble, and collaborative team.
    • An effective trainer who can tailor communication styles and training approaches for users with varying degrees of technical acumen on how to use PickTrace technology in the Field.
    • Comfortable working in a dynamic and fast-paced environment.
WHAT TRAITS ARE IMPORTANT TO US
Coachability - You are hungry for feedback on how to improve, embrace the feedback, and quickly implement it into your day-to-day operations.
Curiosity - Our product and industry are ever changing and you have a thirst to seek more knowledge about both on a daily basis.
Work Ethic - You have a unique ability to prioritize your workload and work efficiently through your focus areas in an effective manner.
Preparation - You take pride in being detail oriented and well prepared for the work in front of you. The thought of taking on an initiative without a plan gives you reason to pause.
Adaptability to Change - You are comfortable and flexible to switch your focus rapidly to align with the updated business initiatives.
Intelligence - You consider yourself a strategic thinker, and push conversations forward with co-workers by offering unique perspectives.
Passion - We are disrupting the lowest technology adopting vertical in the world with a best in breed enterprise SaaS workforce management platform and exude excitement about the market opportunity in front of us.
Prior Success - You have a track record of over-achievement, and take pride in ensuring top-level results are achieved in your daily work.
Competitiveness - You are motivated daily to be the best at what you do. When you are outperformed it pushes you harder to up-level your performance.
Brevity - You have a unique ability to break down complex topics into concise and meaningful explanations.

If this sounds like you, we would absolutely love to meet you!