Head of NA Customer Success
New York
Business – Customer Experience /
Full Time /
Hybrid
Our Story So Far:
Since our founding in 2019, Pigment has become one of the fastest-growing SaaS companies in the world today. Our product, a highly efficient Enterprise Performance Management (EPM) platform is helping companies achieve their financial goals by quickly responding to dynamic factors in their respective markets including Tech, Retail, CPG & Financial Services.
In less than 5 years, Pigment has grown to over 380 employees across offices in New York, Toronto, London & Paris and attracted a total of $393M in investment from some of the top Venture Capital firms globally.
We serve companies including Unilever, Deliveroo, Gong and Brex to name a few!
What you'll do
- Lead and mentor a team of Customer Success Managers to ensure effective customer relationship management and account growth.
- Provide guidance, coaching, and performance feedback to team members to help them achieve their goals.
- Mentor team members to manage customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption
- Work alongside your team to develop trusted advisor relationships with customer executive sponsors to create passion and satisfaction for Pigment
- Establish measurable goals and KPIs for your team’s customer accounts to drive a plan to completion
- Serve as a player/coach to navigate through multiple departments within an organisation to expand use cases and business value of Pigment
- Deliver awe-inspiring presentations and trainings, provide insightful practices and structure creative solution
- Lead the development of the Pigment community through leadership, events, and developing practices
- Develop deep product expertise and creatively work closely with our product team on the product vision and roadmap
Who you are
- Empathetic and driven Leader who empowers team and lives out Pigment’s values of Thrive Together, Never Settle, Go for it, and Be real, be humble
- Significant experience in account management, sales or professional services at a software/SaaS company
- Proven track record of building strong C-level executive relationships, a deep sense of empathy and dedication
- Experience in preparing and delivering presentations targeted to a senior audience
- Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
- Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement
- Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment
- Ability to adapt to a rapidly changing product and respond strategically to customer needs
- Experience meeting multiple objectives in an entrepreneurial environment with little supervision
- You speak English fluently
- BA/BS degree required, MBA or other relevant advanced degree preferred
What we offer
- Competitive package: OTE $250,000
- Equity
- Brand new offices in the heart of Paris, London, Toronto, and New York
- Flexible hybrid policy
- Annual offsite
Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.
