Partner Success Manager - New York
New York
Business – Business /
Full Time /
Hybrid
Our Story So Far:
Since our founding in 2019, Pigment has become one of the fastest-growing SaaS companies in the world today. Our product, a highly efficient Enterprise Performance Management (EPM) platform is helping companies achieve their financial goals by quickly responding to dynamic factors in their respective markets including Tech, Retail, CPG & Financial Services.
In less than 5 years, Pigment has grown to over 380 employees across offices in New York, Toronto, London & Paris and attracted a total of $393M in investment from some of the top Venture Capital firms globally.
We serve companies including Unilever, Deliveroo, Gong and Brex to name a few!
Mission
This role will be the lynchpin on our ability to scale our Partner Motion. Thus far, the Partnerships org has had amazing support from our Professional Services counterparts in ramping partners. While they will continue to ramp new Partners, we need the Partnerships Org (i.e. this role) to take the lead in building the right operational and governance frameworks to ensure our Partners, with the support of the resources we provide them, can drive equal (or better) Customer outcomes from their investment in Pigment.
Who Are You?
This role is at the junction of technical expertise, operational skills & relationship building. You can justify an impactful experience of delivering projects in a similar environment as Pigment: business modeling technology where success depends on end user adoption (a non technical crowd).
You can demonstrate great relationship building, across a variety of stakeholders and a clear capacity to enable and empower others.
The role will report into the Global Head of Partnerships, with dotted line to regional Professional Services lead, and will have a counterpart in another region (US/EMEA).
Outcomes
Enablement - Ensure partners are 100% compliant with our Enablement Program & requirements (e.g. resources are SC certified before demoing on opps, have completed required pre-requisites before being staffed on a project, are only putting Pigment certified resources on Pigment projects they prime, etc.).
Program Compliance - Accountable for ensuring partners comply with our requirements at the various stages of their ramp-up journey with Pigment.
Risk Identification - Meet with each partner who has active projects twice a month to ensure their project status inputs & time entry is up-to-date, and prompt questions around where you foresee risk in their in-flight engagements.
Risk Mitigation - After triangulating and identifying at-risk Partner Led engagements, work with the Partner/Customer to triage the risk, pulling in cross-functional counterparts (e.g. Professional Services, Customer Success, Product, PAMs, etc) as appropriate to successfully triage the issue.
Scaling - Ensure Customers are completing Partner go-live surveys, we are promptly addressing and collaboratively working through Partner Delivery and/or Compliance challenges, and working with our Partners to ensure they can successfully scale their Pigment practices in a financially feasible manner.
Key Responsibilities
Partner SOWs & Time Tracking Setup - Partner SOW (When partner subcontractors) creation/execution (inc. SFDC opportunities), Time Tracking app access.
Delivery Ramp Process Compliance - Ensuring partner adherence to delivery ramp process (E.g. scoping ROE, SOWs/clawback when we have to invest due to partner mis-execution, etc.).
Accuracy of Partner Led Project Status - Ensuring Partner Compliance with Project Delivery Status for Partner led projects (i.e. co-contract, partner prime, partner prime w/pigment subcontractors).
Proactively Identify Risks in Partner Led Projects - Reviewing Partner led projects tracker for risk: go-live date slippage, performance risks, customer/partner sentiment, etc.
Partner POC for all things deployment (when no SA involved) - First POC for triaging issues on partner led deployments.
Feedback Loop to Partner Enablement - Key input for Partner Enablement on partner delivery challenge patterns, product gaps/workarounds, etc.
Staying Upskilled on Pigment - By supporting the certification of Partner Built Demo Assets, and other “hands on keyboard” activities to remain up to speed on a rapidly innovating product!
Requirements
- Bachelor’s and / or Master’s Degree
- 5-7+ years of EPM consulting experience, either as a Solution Architect or Project Manager at an EPM vendor, or as an EPM -Implementation Consultant at a Systems integrator
- Familiarity with agile implementation methodology
- Ability to collaborate across multiple functions
- Highly organized, customer-focused, and innovative
- Results-oriented, motivated, self-starter
- Flexible and able to work in fluid environment with changing priorities
What we offer
- Competitive compensation package
- Stock options to ensure you have a stake in Pigment's growth
- We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies
- Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, and London
- High-end equipment (based on stock/availability) to do your work in the best conditions
How we work
- Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet.
- Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community.
- Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission.
- Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment.
Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.
