Technical Account Manager
New York
Business – Customer Experience /
Full Time /
Hybrid
Our Story So Far:
Since our founding in 2019, Pigment has become one of the fastest-growing SaaS companies in the world today. Our product, a highly efficient Enterprise Performance Management (EPM) platform is helping companies achieve their financial goals by quickly responding to dynamic factors in their respective markets including Tech, Retail, CPG & Financial Services.
In less than 5 years, Pigment has grown to over 380 employees across offices in New York, Toronto, London & Paris and attracted a total of $393M in investment from some of the top Venture Capital firms globally.
We serve companies including Unilever, Deliveroo, Gong and Brex to name a few!
What you'll do
- Work with customers daily to transform their existing solutions, spreadsheets, and business problems into sophisticated multi-dimensional models by:
- Understanding business requirements & document them
- Designing & building the corresponding Pigment applications
- Training/Co-building with the customer so they are self-sufficient in the solution
- Participating and/or leading UAT and deployment
- Integrating source software and migration solutions (connectors & APIs)
- Be the link between the customer stakeholders and the product team, to make sure we develop the best planning platform
- Develop design and architecture documentation
- Lead cross-functional projects to develop and improve the best in breed methodology & processes
- Manage the quality of implementation by partners
Who you are
-Exceptionally skilled in building complex systems and explaining them to all stakeholders so they are simple to use & maintain
-At ease with a high volume of unstructured data which you’ll need to structure & validate
-A great learner, especially of new domains: we work for very diverse customer use cases & businesses
-Excelling at building trusted relationships with a deep sense of empathy and dedication
-Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment
-Ability to adapt to a rapidly changing product and respond strategically to customer needs
-Experience meeting multiple objectives in an entrepreneurial environment with little supervision
-Fluent English, additional European languages is an advantage
-MBA or other relevant advanced degree preferred
What we offer
-Competitive compensation package
-Stock options to ensure you have a stake in Pigment's growth
-Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones
-We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies
-Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, and London
-High-end equipment (based on stock/availability) to do your work in the best conditions
-Employer-sponsored 401(k), enabling you to prepare for retirement
How we work
-Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet
-Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community
-Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission
-Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment
$150,000 - $180,000 a year
Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.
