Solutions Architect - Customer Success
New York
Business – Customer Experience /
Full Time /
Hybrid
Our Story So Far:
Since our founding in 2019, Pigment has become one of the fastest-growing SaaS companies in the world today. Our product, a highly efficient Enterprise Performance Management (EPM) platform is helping companies achieve their financial goals by quickly responding to dynamic factors in their respective markets including Tech, Retail, CPG & Financial Services.
In less than 5 years, Pigment has grown to over 380 employees across offices in New York, Toronto, London & Paris and attracted a total of $393M in investment from some of the top Venture Capital firms globally.
We serve companies including Unilever, Deliveroo, Gong and Brex to name a few!
What You’ll Do
As part of the Success Advisory team at Pigment, you’ll work closely with our strategic clients, sharing best practices and help achieving highly ambitious results. We are looking for seasoned architects who excel in client-facing roles, demonstrating quick thinking and the ability to transform challenging customer situations into positive experiences. Whether engaging with a client CFO in the boardroom, introducing multi-dimensionality concepts to new team members, or collaborating with a client administrator, they consistently deliver exceptional service. They must be effective technically, both as communicators and doers. They must be capable of managing and maintaining a client relationship, while meticulously overseeing the technical aspects of their accounts.
Who You Are
- 7+ years of experience in a customer facing technical role
- Comfort and confidence in client-facing interactions, whether with client admins or C-Levels
- Ability to quickly identify a technical challenge and articulate solutions to clients
- Strong EPM Modeling experience
- Proven ability to adapt and lead multiple projects (both internal and client-facing) simultaneously
- Experience with Finance Processes or other use cases (such as supply chain, SPM, Workforce)
- Experience in data analysis, data flows & connectionsFluent in English and an additional language is a advantage
Responsibilities
- Align with Customer Success teams on client’s roadmap and challenges
- Be the trusted advisor to our most strategic clients regarding technical topics, ranging from performance best practices to Pigment multi dimensionality concepts
- Deploy our Success Plan offering on time and make sure the value is perceived
- Provide high-value coaching, technical guidance and recommendations to our clients
- Run Audit on our client workspacesRun Private or grouped training sessions on all topics related to Pigment
- Enrich and maintain our Success Plan offering to make it best-in-class in the industry
- Collaborate with Product & R&D to identify product enhancement
What we offer
- Competitive compensation package
- Stock options to ensure you have a stake in Pigment's growth
- We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies
- Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, and London
- High-end equipment (based on stock/availability) to do your work in the best conditions
- Employer-sponsored 401(k), enabling you to prepare for retirement
How we work
- Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet.
- Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community.
- Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission.
- Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment.
$150,000 - $180,000 a year
Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.
