Location: Guantanamo Bay Cuba

Required Clearance: TS with SCI Eligibility – can start with SECRET clearance

Certifications: 8570 IAT Level II and Microsoft MD 102 or higher cert

Required Education: High School or GED equivalent

Required Experience: 3-5 Years

Exeter is looking for a Help Desk Technician to work at Guantanamo Bay Base in Cuba. Successful candidate will monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, engineering, and other data according to operating instructions. This contract provides housing for hires, medical insurance paid for by the contract and work is considered overseas, so may be tax free. You will have to consult your accountant as to how it applies to you.

· Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems

· Receives calls and records user data using ServiceNow software

· Possess and apply a comprehensive knowledge across key tasks and high impact assignments

· May enter commands at a computer terminal and set controls on computer and peripheral devices

· Apply skillset to a multitude of peripheral devices as you troubleshoot issues

· Gathers data for creation of user accounts and guides new users through mandatory training

· TS with SCI Eligibility – can start with SECRET clearance

· High School or GED equivalent

· 8570 IAT Level II and Microsoft MD 102 or higher cert

Desired Qualifications/Experience:

· Customer Support and ServiceNow experience a plus

PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is a VA CVE certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in Washington DC and Northern Virginia. www.PingWind.com

Our benefits include:

Paid Federal Holidays

Robust Health & Dental Insurance Options

401k with matching

Paid vacation and sick leave

Continuing education assistance

Short Term / Long Term Disability & Life Insurance

Employee Assistance Program through Sun Life Financial EAP Guidance Resources

Veterans are encouraged to apply

PingWind, Inc. does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law.