Customer Service Representative
KL / Taipei
APX – General /
Full-Time /
Remote
Aster is the foremost decentralized exchange for crypto derivatives on major blockchains like BNB Chain and Arbitrum. Offering both order book and on-chain perpetuals, Aster empowers traders and stakers with unparalleled opportunities. Elevate trading with up to 1001x leverage, zero slippage and competitive fees. Amplify liquidity provider (LP) returns with the highest yield among perpetual trading platforms with majority-stablecoin LP pools.
Job Responsibilities:
- Handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
- Independently provide accurate information to resolve problems/issues that arise
- Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
- Escalate complex issues to your team leader, managers, and other departments as required
Job Requirements:
- At least 1 year of experience in a customer service role with a crypto firm
- Comfortable with shift hours as and when required (This is a fully remote role!)
- Excellent communication skills in English and Mandarin
- Great at multitasking, prioritizing, and managing time effectively
- Knowledge or interest in blockchain or digital assets
