TechOps Site Support
New York
Security – Security /
Full-time /
On-site
We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.
TechOps goal is to design, build and support a first-class enterprise computing experience that mitigates risk to the business, while allowing employees to focus on their work and not the core technology surrounding it. TechOps is the team that supports and delivers this experience while other partner teams influence its design to ensure it fulfills the requirements of the business.
From SaaS and on-premise critical business systems, access control, identity and device management, to helping users with a low level computer issue, we focus on helping all Plaids make the most impact by unblocking them as quickly as possible through automation and reliable systems.
Responsibilities
- Dedicated in-office technical support to ensure that we commit to a great in-office experience when it comes to on-sites, AV systems, networking and inventory management.
- Ensure local IT-AV system issues in conference rooms and other shared office spaces are working properly (resolving issues on their own when possible and coordinating with vendors as needed)Resolve office/desk peripheral issues (printers, monitors, keyboards etc)
- Inventory management of on-premise IT and AV equipment (Google Meet, Apple laptops etc)
- As time permits, resolve remote and other non-office support related issues
Requirements
- Experience debugging low level Google Meet and Zoom AV issues.
- Experience assisting presenters with small and large scale meetings using Google Meet and Zoom.
- Experience with basic network and office peripheral related troubleshooting
- Experience administering Google Workspace, Okta or MacOS MDM (mobile device management like Kandji or Jamf) (preferred)
$50.75 - $63.50 an hour
The target base hourly pay for this position ranges from $50.75/hour - $63.50/hour [In Zone 1].
Our geographic zones are as follows:
Zone 1 - New York City and San Francisco Bay Area
Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.
