Front Desk Coordinator
San Francisco
People – People /
Full-time /
On-site
We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.
The Workplace Experience team's mission is to connect employees to the company and to other Plaids by creating exceptional spaces, events and programs. Our current Workplace Experience team is spread across multiple locations (San Francisco, New York, London, Amsterdam) and across multiple channels of Workplace: Operations and Services, Internal Events, and Real Estate & Workplace Design. We are a passionate group of people who care deeply about building an inspiring and inclusive employee experience for Plaids. We hold ourselves to high standards and strive for operational excellence in all that we do. If you are as excited about creating a best in class employee experience at Plaid, then we’d love for you to apply to this role and connect with our team to learn more about our Workplace Experience team.
As our Front Desk Coordinator, you’ll be the first person people see when they walk into our office—and the vibe you set will matter. You’re someone who brings a warm, upbeat presence and thrives on making things run smoothly behind the scenes. Whether you're greeting a guest, handling a mail delivery, or tracking an internal request ticket, you're quick on your feet, organized, and ready to jump in where needed. This role is all about making the in-office experience feel seamless, welcoming, and genuinely enjoyable for both Plaids and their guests. You take pride in being proactive, love a well-stocked supply closet, and can multitask like a pro without breaking a sweat. We are looking for someone who’s curious, service-minded, and always a step ahead—someone who doesn’t just react, but anticipates what’s needed. If you're someone who thrives in a people-first, fast-paced environment, and loves being at the heart of a buzzing office, this could be the perfect fit.
Responsibilities
- Serve as the face of Plaid by creating a welcoming, upbeat, and professional first impression for all employees and guests at reception—representing and reinforcing Plaid’s culture from the moment someone walks through the door.
- Own and manage all front-of-house operations, ensuring the lobby is consistently organized, fully functional, and running efficiently.
- Champion an exceptional in-office experience by maintaining high standards of hospitality, environment, and responsiveness for all Plaid employees.
- Collaborate cross-functionally with HR, TechOps, Legal, FP&A, Executive Assistants, and fellow Workplace Experience teammates to deliver a seamless and positive workplace experience for both Plaids and their visitors.
- Oversee the mail and package process, including the accurate and timely handling of all incoming and outgoing shipments.
- Support the Workplace team in the planning, setup, and execution of in-office events, team activities, and employee experiences.
- Coordinate workplace supply logistics, including ordering, receiving, and restocking inventory to ensure office readiness.
- Manage building access by verifying and granting on-site entry for employees, guests, and vendors—ensuring proper protocols are followed.
Qualifications
- 1–2 years of experience in a similar role or fast-paced environment where you’ve worn many hats and kept things running smoothly.
- A background in customer service and a natural knack for helping people with care and professionalism.
- Super organized with great documentation habits and a sharp eye for the little details that matter.
- Comfortable navigating tools like G Suite, Slack, Jira, and Envoy—you pick up tech quickly and use it to stay efficient.
- A creative problem-solver who’s resourceful and quick on their feet, even when things get busy.
- Able to juggle multiple responsibilities without missing a beat—and tackle unexpected challenges as they arise.
- Hungry to learn, grow, and get better at what you do—you're always curious and eager to level up.
- Known for being proactive and anticipating needs before they’re even asked for.
- Hands-on experience managing ticketing systems (Jira, Zendesk, etc.) and jumping on requests as they come in.
- A solid handle on facilities operations and vendor coordination—you know how to keep the behind-the-scenes pieces in sync.
- Passionate about your work and committed to being best-in-class in everything you take on.
$93,600 - $117,600 a year
The target base salary for this position ranges from $93,600/year to $117,600/year (Zone 1). The target base salary will vary based on the job's location.
Our geographic zones are as follows:
Zone 1 - New York City and San Francisco Bay Area
Zone 2 - Los Angeles, Seattle, Washington D.C.
Zone 3 - Austin, Boston, Denver, Houston, Portland, Sacramento, San Diego
Zone 4 - Raleigh-Durham and all other US cities
Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.
