*Bilingual* Medical Assistant - Escondido

Escondido, CA /
Medical Services & Center Operations – Clinical/Medical /
Full Time, 40 hrs, 5 days
Planned Parenthood of the Pacific Southwest has been voted one of the best places to work. We are one of the largest providers of reproductive healthcare in Southern California, operating 18 health centers throughout our three county region. Check out our new video, "We are Planned Parenthood of the Pacific Southwest” for more information about our organization: https://youtu.be/2ATarFSN3TQ.

Care. No Matter What.

Join the PPPSW Escondido Team as a Medical Assistant!
Compensation: $17.50-$18.00/hr

Planned Parenthood of the Pacific Southwest is seeking Medical Assistants who will be responsible for supporting the delivery of reproductive health care services for Planned Parenthood. Under the medical supervision of a Clinician and/or Physician, they will have a chance to assist a diverse population of patients by providing testing, screening, and education required for the provision of medical reproductive health care. The Medical Assistant will also assists providers in ensuring a high quality and efficient delivery of care.

This is a full-time, benefits eligible position located in Escondido, CA.

**Bilingual in Spanish/English Required


    • High School diploma or GED     
    • Graduate of an accredited medical assistant program and 1 year comparable clinical back office medical assistant experience or 6+ months experience as MA I at PPPSW.
    • Bilingual in Spanish/English
    • -or-      
    • 2 years comparable clinical back office medical assistant experience (Women’s health experience preferred)
    • Bilingual in Spanish/English
    • -or-
    • 2 years experience as a health educator, STD and/or HIV prevention counselor, community/public health worker or family planning educator
    • Bilingual in Spanish/English
    • -or-
    • Bachelor’s degree and the willingness to learn how to screen clients, prepare exam rooms and cover the front office when necessary. Passionate about providing excellent customer service to all Planned Parenthood patients in a non-judgmental, empathetic manner.
    • Bilingual in Spanish/English

Essential Functions

    • Adhere to affiliate goals and policies on professionalism, wait time in-clinic and on the system for addressing client complaints.
    • Participate in health center efforts to achieve established goals for productivity and quality metrics.
    • Participate in health center/affiliate efforts to achieve established revenue cycle goals.
    • Perform and/or coordinate the following back-office functions:
    • Obtain medical history, interview and educate clients ensuring informed consent
    • Perform options and abortion education; make appointments/referrals for follow-up medical services.
    • Perform basic lab work (e.g. Hgb, pregnancy test, urine dipsticks, venipuncture, injections) package specimens for outside lab tests, record lab results.
    • Obtain vital signs (blood pressure, height, weight, etc.).
    • Clean and sterilize equipment and stock lab and exam rooms.
    • Assist Clinicians as needed.
    • Gather information regarding sensitive subjects such as rape, STIs, risks of sexual activity for early teens, and abortions.
    • Monitor center flow and client wait time.
    • Input and update computer client data information. Responsible for the accuracy of client information entered into the Agency’s Practice Management system and Electronic medical Record system.
    • Ensure ongoing communication with Patient Flow Coordinator, Center Manager, and other center staff.
    • Perform and/or coordinate the following front-office functions:
    • Greet clients, answer phones, refer calls, and make appointments.
    • Assess client finances, which may include verifying insurance, health plan authorization, Medi-Cal cards with picture ID, collect fees and donations per Agency guidelines, complete appropriate forms and obtain signatures per Agency policy review and reconcile billing on a daily basis.
    • Input and update computer client data information.
    • Schedule appointments for family planning including but not limited to contraceptives and abortion services.
    • Provide Abortion referral and education.
    • Provide sterilization education and education.
    • Assist and support the clinical staff in the provision of:
    • Contraceptive services.
    • Medication abortion services including vaginal ultrasound.
    • Colposcopy services.
    • Comply with all safety policies and procedures including infection control.
    • Ensure compliance with all regulatory requirements (e.g. annual TB testing, biannual review of emergency policies, procedures and drills, annual OSHA training review, etc.) per Agency policy and regulatory mandates.
    • Attend trainings, staff meetings and in-services to maintain and increase knowledge of protocols and procedures.
    • Ensure client satisfaction.
    • Prepare center for opening and secure for closing, as required.
    • Ensure successful completion of required unit.
    • In support of PPPSW’s Just Culture Philosophy, identify and report errors, near misses, and employee, patient and customer safety concerns in a timely manner.   
    • To support risk and quality management by proactively communicating identified risks to supervisor in order to minimize risk when possible.
    • Comply with PPPSWs Code of Conduct and maintain the highest level of professional and ethical standards and to act in compliance with both the letter and spirit of all applicable laws and regulations.
    • Assist in training of new staff and volunteers by demonstration and observation of techniques and procedures.
    • Perform clerical and administrative duties, as directed by manager.
    • Other duties and responsibilities as assigned.

We are the power of Planned Parenthood.

We are Planned Parenthood of the Pacific Southwest, one of the largest and most prominent affiliates of the most iconic health care organization in the world. We are recognized for the wide array of services we provide and the outstanding education we deliver.

We are a prominent and powerful team of health experts who work relentlessly to help our communities sustain their health and well-being. We adhere to the highest standards and protocols as we collaborate and care for people, without judgment.

100 years of advocating for our mission has secured our advancement, our future and our passion for practicing health care.

We are a team you can have fun with and a powerful movement you can be part of. Together we’ll take pride in shaping the future of sexual health and reproductive rights.

For those who feel that purpose is critical to their work, this is a gift.

In This Together.

Planned Parenthood of the Pacific Southwest is an Equal Opportunity Employer.
Please visit our careers page for more information: www.pppswcareers.org