Health Center Manager II - Vista, CA

Vista, CA
Medical Services & Center Operations – Center Operations /
Full Time /
On-site
Planned Parenthood of the Pacific Southwest is one of the largest providers of sexual and reproductive healthcare in Southern California, operating 20 health centers throughout our three-county region. Check out our new video, "We are Planned Parenthood of the Pacific Southwest” for more information about our organization: https://bit.ly/WeArePPPSW.

Care. No Matter What.

As a Health Center Manager II for the Vista Clinic, you will have the opportunity to manage a team of Patient Access Specialists and Medical Assistant Supervisors. Occasionally partnering with Lead RN's and Lead Clinicians to ensure efficient clinic operations, staff engagement and optimal patient experience.

This opportunity will collaborate and ensure successful communication with health center staff members regarding policy and protocols, staff development needs, and conduct team meetings on a regular basis in conjunction with clinical leadership. You will also be responsible for managing a budget and forecasting inventory needs.

The ideal candidate will have passion for serving the community and skilled in progressive leadership to build an inclusive team with a desire to coach and uplift others. We value leaders who are able to have tough conversations, validate inefficiencies and advocate for a better workflow. If you are driven by our mission and committed to quality healthcare for the community of Vista, CA and beyond, apply now!

In this role, you’ll get to:

    • Staff Engagement and Development:

    • Promote a clinical team environment in which high quality care is provided in a manner that is efficient, responsive to client’s needs, user friendly and cost-effective

    • Hire for all clinic positions, trains, retains, terminates (if necessary), and evaluates all staff in cooperation with the Human Resources Department

    • Ability to embrace, manage diversity and build and maintain inclusive teams

    • Offer coaching and counselling that fosters the development of others, facilitates cooperation and team work, and supports constructive resolution of conflict

    • Patient Experience and Diversity, Equity, and Inclusion

    • Hold health center staff accountable to clinical quality standards and service standards-supports and directs involvement with clinical quality reviews, enforces service standards, creates systems to address patient experience feedback, regularly reviews and implements improvement efforts in response to Patient Experience data and reports.

    • Effectively interact with patients and colleagues and develops positive relationships

    • Lead inclusively by making active, intentional, and ongoing efforts to promote full participation and sense of belonging of every employee, patient, and strategic partner

    • Ensure equitable access to quality care and health center services for patients

    • Actively participate in DEI learning and awareness- coach and role model for team.

    • Organizational and Health Center Effectiveness

    • Responsible for financial management and revenue cycle goals for the health center

    • Lead health center efforts to achieve established goals for productivity and quality metrics

    • Oversee appropriate scheduling of patient visits and smooth, efficient clinic flow to maintain financial integrity and stability of the clinic operation

    • Develop and implement an annual center plan and budget. Review and monitor health center budget and monthly financial statements against operating budget for fluctuations in revenue, variable expenses and staffing ratios and adjusts actions in order to reach clinic specific metrics.

    • Responsible for financial management for the health center

    • Supervise inventory, ordering, and control of all medication, supplies and equipment needed to deliver medical services

    • Quality and Compliance

    • Ensure compliance with all federal, state and local regulations related to the operations of the health center, including DHS, OSHA, Environmental Health, Board of Pharmacy, CLIA, Title X, FPACT, and Medi-Cal

    • Ensure compliance to HIPAA and Agency confidentiality policies in dealing with clients and staff

    • Implement and ensure compliance to all Risk Management and Quality Assurance practices as outlined by the Integrated Quality and Risk Management Program

What We're Looking For:

    • Bachelor's Degree or 4 years of leadership experience in a Health care setting required
    • 2+ years of supervisory experience with more than 6 direct reports Required
    • 2+ years of experience working in a healthcare or medical setting Preferred
    • CPR - Cardiac Pulmonary Resuscitation or willing to obtain certification(s) within 60 days of employment.
$82,000 - $100,000 a year
At Planned Parenthood of the Pacific Southwest (PPPSW) the philosophy behind our compensation efforts is to foster workplace equity by aligning pay and benefit structures with our Agency’s mission and values. These efforts are continuously evaluated as we work toward living out our social justice values as an employer. PPPSW recognizes that decisions about pay and benefits have a significant impact on staff, and we work diligently to ensure all positions are compensated competitively as compared to other similar positions in the community. The Affiliate establishes compensation supported by a position description that identifies competencies, duties, responsibilities, and qualifications. In alignment with the Agency culture, PPPSW will strive to communicate openly and transparently about the goals of the Agency and the design of the compensation policies. The Agency will ensure the compensation program is administered in a manner that is consistent with the Agency’s value of pay equity.
Job Type: Full-time, Full Benefits
Location: Vista, CA


We are the power of Planned Parenthood.

We are Planned Parenthood of the Pacific Southwest, one of the largest and most prominent affiliates of the most iconic health care organization in the world. We are recognized for the wide array of services we provide and the outstanding education we deliver.

We are a prominent and powerful team of health experts who work relentlessly to help our communities sustain their health and well-being. We adhere to the highest standards and protocols as we collaborate and care for people, without judgment.

100 years of advocating for our mission has secured our advancement, our future and our passion for practicing health care.

We are a team you can have fun with and a powerful movement you can be part of. Together we’ll take pride in shaping the future of sexual health and reproductive rights.

For those who feel that purpose is critical to their work, this is a gift.

In This Together.

Planned Parenthood of the Pacific Southwest is an Equal Opportunity Employer.
Please visit our careers page for more information: www.pppswcareers.org