Customer Success Manager

San Francisco, California
Customer Success
At Plato, we’re on a mission to help engineering managers become great leaders. Our platform intelligently matches “mentees” to highly experienced engineering leaders of various backgrounds to help resolve their most pressing management challenges. After raising over $3M from SaaStr's Jason Lemkin, Slack, Zoom CEO Eric Yuan, and more earlier this year, we've experienced exceptional and rapid growth.

As our first Customer Success Manager, you’ll work closely with the cofounders and with the sales, marketing and product teams to ensure our key account customers are successful and happy. You will design the process from scratch. You’ll also work to surface key customer insights that will inform our product roadmap.

This is a dynamic opportunity that’s customer-facing and strategic. Your day-to-day will consist of identifying and building relationships with our key accounts customers, helping them to be successful, surfacing feedback and insights to improve the product experience, as well as building internal tools and process to help scale up our customer success team. At Plato you’ll have a big impact on the growth of a promising startup as well as the career development of 100’s of engineering leaders.

WHO YOU ARE

    • A champion - you care about our customers and want them to be successful
    • A juggler - you are highly skilled handling multiple projects at once and a master at prioritization and getting sh*t done
    • A people person - you can easily relate to people and can anticipate how customers think
    • An innovator - You hate wasting time on repetitive tasks and would rather invent a better way to do something
    • A Problem-solver - you have a bias for action and are quick to come up with solutions

REQUIREMENTS

    • BA/BS in Business or related
    • Experience in B2B SaaS, a plus
    • Experience as a Customer Success Manager before
    • Experience in a startup or other fast-paced environment
    • Excellent written and oral communication skills
    • Experience with HR or Engineering space, a plus
    • Local or moving to SF


Very few companies have the potential to do something truly meaningful to actually help others. We believe that making managers better, more successful, and happier results in a happier overall workplace. And improving that even 10% leads to a ripple effect.

We spend nearly all of our waking lives at work. Let's make that better.