Customer Support Specialist

Adelaide
Customer Support /
Full-time /
On-site
Who is Plenti?

Plenti is a fintech lender, providing faster, fairer loans through smart technology and outstanding
customer service. We are a dynamic and innovative business that is growing strongly. By continuing to deliver better customer value and experience we are taking market share from incumbent players in the personal lending, renewable energy and automotive finance markets.

We are a fast moving and ambitious organisation that seeks to bring in smart and capable people who can take ownership of their role to help the business continue to grow and thrive. With over 200 people based in Australia we are a small enough organisation that everyone can make a difference but we have very big ambitions that our passionate team are working to deliver.

Plenti is still a founder led business that began in 2014 and is now listed on the ASX with annual
revenue of over $200 million and a loan book over $2 billion.

What's the role?
 
Plenti has been able to get where it is today because of an absolute focus on the customer. We are dedicated to this key philosophy and are the highest rated Financial Services product on ProductReview, with over 2700 reviews.
 
As a Customer Support Specialist, you will be on the frontline chatting to our customers all things Plenti. You’ll be taking inbound calls and replying to our customers email enquires and finding the best solution to their problem.
 
You will also:
 
• Display a high degree of empathy and professionalism while assisting our customers.
• Become an expert in all things Plenti and use this information to enhance our customers experience.
• Ensure compliance with any regulatory requirements and Plenti best practice guidelines.
• Be a collegiate member of the team, helping out where possible and supporting your team mates.
 
This would be a great role for a smart, customer focused person who has hundreds of responses to "tell me about a time when you went above and beyond for a customer" - and who relishes in telling every story. No call centre experience is necessary so the perfect role to kick start your career in finance.
 
There’s no weekend or late night hours just 8:30am – 5pm Monday to Friday so you can balance work and life. And with our other Operations team based in Adelaide there’s a multitude of career development opportunities to grow your career as we grow. 
What's life like at Plenti?

Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It’s a place where everyone can “make it happen” and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then come help us reshape Australia’s financial eco-system for the good.

In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer hybrid work with WFH days, flexible working hours and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to connect. 

Plenti is committed to a diverse and inclusive workforce. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know any reasonable adjustments you may need during the interview process so we can accommodate you.