Plume - Care Coordinator

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Care Coordinator Questionnaire

What are your pronouns?✱
Why are you interested in working for Plume?✱
What steps have you taken to recognize and address your own biases?✱
At Plume, we aspire to be authentic, accountable, growth-oriented, inclusive, collaborative, and trans-informed. Which of those values do you resonate with the most, and why?✱
This role is rooted in providing care via a message-based platform. Please respond to the below inquiry from a patient using the information available to you. Feel free to make any assumptions you need to to complete this exercise.✱
- I understand.
Patient Name: Julia Sopranski (Transwoman) | Patient Inquiry: "Hello! Despite not using Plume's service for several months, I'm still being billed. I'm outraged to be charged money despite taking a break from GAHT, but I want to start again. I need to know what you will do to ensure I avoid this situation in the future. Sincerely, Julia (she/they)"✱
How many years of Customer Service experience do you have? (Patient Service / Member Service experience, etc.)✱
- None (But I'm good at other things!)
- 1 to 2 years
- 3 years or more
Please describe your Customer Service experience.
Do you have healthcare experience?✱
- Yes
- No
Please describe your healthcare experience, if applicable.
Do you have Data Management / Data Entry experience?✱
- Yes, I have done this professionally
- Not formally, but this wouldn't be a problem for me
Please describe your data management / data entry experience, if applicable.
Have you worked for a fast-paced startup before?✱
- Yes
- No
Please describe your startup experience, if applicable.
Do you have prior professional experience working with the LGBTQ+ Community?✱
- Yes
- No
Please describe any prior professional experience you have working with the LGBTQ+ community, if applicable.
Are you legally authorized to work in the United States on a full-time basis?✱
- Yes
- No
Do you now, or will you require sponsorship to work in the United States?✱
- Yes
- No

Additional information

Demographic Survey

What is your location?

Demographic Survey for Plume

For purposes of our EEO and other survey data, we want to make sure we're representing the broad spectrum of sexualities and identities that humanity encompasses. All of the data you provide is anonymous and not attached to your candidate profile. We invite you to complete this optional survey to help us evaluate our diversity and inclusion efforts. Submission of the information on this form is strictly voluntary and refusal to provide it will not subject you to any adverse treatment or affect your job application. This information will be kept secure and confidential and will be used solely to evaluate our diversity and inclusion efforts.

What is your age range?
- 17 or younger
- 18-20
- 21-29
- 30-39
- 40-49
- 50-59
- 60 or older
I identify my ethnicity as
Select all that apply
- White / Caucasian
- Hispanic, Latino, or Spanish origin
- Black or African American
- Asian
- Native Hawaiian or other Pacific Islander
- Indigenous Peoples, First Nations, Native American, or Alaska Native
- Middle Eastern or North African
- Some other race, ethnicity, or origin
What gender(s) do you identify as?
Select all that apply
- Non-binary
- Transgender
- Transmasculine
- Transfeminine
- Genderqueer
- Genderfluid
- Genderfluidflux
- Two-Spirit
- Bi-gender
- Tri-gender
- Quad-gender
- Agender
- A different gender
- Cisgender Male
- Cisgender Female
- Transgender Male
- Transgender Female
- Prefer not to disclose
What is your sexual orientation?
- Asexual
- Bisexual
- Gay
- Straight (heterosexual)
- Lesbian
- Pansexual
- Queer
- Questioning or Unsure
- Same-Gender Loving
- An identity not listed
- Prefer not to disclose