Partnerships and Access Program Manager
Remote
Marketing and Growth /
In Person / Full Time Employee /
Remote
Plume Health is a passion-fueled, mission-driven company that is trans-founded and focused on radically increasing access to healthcare for the trans community, supporting a bold, authentic and healthy lifestyle. We hope to make gender-affirming hormone therapy easily accessible at the touch of a button in every state of the US. We are an organization by and for trans folks and we want heart-forward, awesomely talented teammates to join us on our journey.
This work is deeply personal and heart-driven, and we want teammates who, above all else, care about the mission and the people we serve. For the right candidates, we present a rare opportunity to do well by doing good. Plume offers an affirming, trans-centered, culturally inclusive and fun work environment filled with purpose.
At Plume, we envision a member experience that provides thoughtful, expert, timely, and gender affirming care that celebrates and enhances the quality of life for every nonbinary and trans person. The Partnerships and Access Program Manager reports to the Sr. Manager of Community and Wellness. As a program manager, you will be responsible for planning, executing, and monitoring programs that improve affordability and reduce barriers to utilization of gender affirming services. Additional responsibilities include raising community awareness of clinical and non-clinical services, addressing TGNC barriers through community based partnerships, asset and content creation, and monitoring and evaluation. The program manager improves and evolves assigned programs based on feedback from our members and opportunities for efficiency.
Program Managers serve as strong partners to their team in navigating complex challenges and excel at promoting a supportive, inclusive, and high performance working environment. Their contributions are paramount to the success of Plume programs and a positive member experience.
As a Programs Manager, you will:
• Manage the day-to-day of existing programs and partnerships (40%)
• Develop new strategic partnerships (25%)
• Plan and execute community outreach (15%)
• Project management (15%)
• Forecasting, reporting, and monitoring (5%)
Some essential strengths of the Manager of Partnerships and Access should be building trusting relationships, communication, strategic thinking, and an excitement for working in a constantly growing and evolving startup environment.
The Role:
Empower and support our members' access to gender affirming care and services in addition to cultivating and maintaining relationships among community and business partners to effectively provide Plume members with the support they need in navigating their gender journey and achieving improved health and wellness outcomes.
Responsibilities:
- Manage and nurture existing partner relationships
- Identify opportunities and develop relationships through inbound lead follow-up and outbound cold calls and emails
- Negotiate and close partnership deals in accordance with Plumes contract guidelines and policies
- Create a systematic, scalable, strategic, and process-driven model for community outreach and formal partnership management
- Collaborate cross-functionally to align Plumes business and community goals with new and existing partner relationships
- Collaborate with Sr. Manager of Community and Wellness to develop partnership strategies
- Develop and implement state based community outreach and partnerships strategies
- Build and execute a communications strategy to stakeholders and partners
- Take ownership of program reporting and performance
- Ensure partnerships deliver on promises to members
- Design and manage a quarterly partners communication strategy
- Monitor and control program and project costs to ensure that the program is delivered within the approved budget.
- Understand and comply with confidentiality of personal information and HIPAA compliance.
- Expect collaboration, shared-decision making, and partnership across clinical and non-clinical care team members.
Must-Haves:
- Bachelor’s degree in Health Sciences, Gender Studies, Human Services, Business, Marketing or other related fields. Years of related experience can be substituted for years of completed education towards a bachelor's degree
- 3-5 years of program and partnership management in a healthcare, community based, or social care setting
- 2+ years of direct professional experience developing, negotiating and executing business agreements
- Skillful in cross-functional work, data analysis, reporting, and building processes
- Ability to creatively problem solve complex and difficult to navigate challenges
- Skillful leader in strategic thinking and time management
- Basic knowledge of all related computer and software applications such as Microsoft Word, Outlook and Excel, and Video Conferencing; G-Suite preferred
Nice-to-Haves:
- Experience working with the transgender and gender non conforming communities
- Experience in a telehealth environment
- Experience in a startup environment
- Experience using productivity software; specifically Asana, Slack, Google Sheets
$91,000 - $95,000 a year
Full-Time Employee Benefits and Perks:
All Full-Time Employees are Eligible for:
• Ground-Floor Equity (Series B)
• Free Medical, Dental, Vision on the first of the month after you start full-time work
• Unlimited PTO
• 11 paid holidays and company shut-down for a week in December
• 401(k)
• Free Plume and Mental Health Subscriptions
Everyone associated with Plume gets the major benefit of having the best coworkers you could imagine, if you love fiercely intelligent, heart-open, mission-driven collaborators.
Plume is an equal opportunity employer. Trans and gender-nonconforming individuals are strongly encouraged to apply, particularly those who identify as people of color. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will provide reasonable accommodations to individuals with disabilities upon request. Please let us know if you require any accommodations to apply or interview for this position.
Only those legally authorized to work in the USA are eligible to apply.
Discover more about Plume at www.getplume.co and become part of our award-winning journey towards transforming healthcare for every trans life. Join us today in shaping the future of healthtech and LGBTQ+ care!
