Head of People Operations

San Francisco /
Operations /
Remote
About Pngme 
At Pngme, our mission is to give 3.3 billion people equal access to finance. We are building the financial data tools that Banks, Fintechs, and Credit Bureaus use to reach underserved people, driving economic inclusion. There has never been a better time than now to start building the future of financial services with us.

We offer our partners a fast track to incorporating rich financial data into all aspects of their businesses. Our products help companies reach new credit-invisible customers, reduce risk, and improve operational efficiency by providing access to high-coverage alternative financial data. 

Founded in 2018, Pngme is headquartered in San Francisco with offices in Lagos and Nairobi and a team distributed across four continents and counting. Our team collaborates with the world's most exciting financial companies to build transformative solutions. We are backed by Octopus Ventures, Radical Ventures, Unshackled Ventures, Lateral Capital, EchoVC, as well as the inventor of Amazon Alexa and other renowned investors. We have team members and advisors from PayPal Ventures, Branch International, Juvo, and Layer6.

About the role
You will manage the operational arm of the people function as we scale and grow. Reporting directly to the Chief Operating Officer, you will manage and grow programs and policies that improve the employee experience. You will maintain a high level of operational excellence, be an employee advocate, and support our managers with their organization. You will employ a lens around equity and inclusion throughout our people processes and employee lifecycle.

As Head of People Operations, you will

    • Define and implement Talent Management programs such as Performance Management, Employee Engagement, Succession Planning, and Talent reviews
    • Actively work with external recruiters to manage company hiring needs  
    • Shape, lead and implement a People Development strategy, including Leadership, Management, IC pathways, Career, and Team development
    • Manage an Operations Associate who performs a broad set of activities related to the employee lifecycle
    • Bring to life the company’s Perfect Fit culture which enables team members to play to their strengths and emphasizes developing both hard and soft skills for personal and professional development
    • Define and create a consistent approach to OKRs and performance reporting 
    • Manage continuous improvements, and continually ideate around how to make large and incremental changes to company-wide processes
    • Leverage internal data to see around corners, predicting employee service needs, and delivering support models in advance of business needs

We can’t wait to hear from you, if you have

    • 6+ years of experience in a People Operations or related HR role
    • 2+ years of people management experience
    • Experience building and mentoring high-performance teams 
    • Experience working at early-stage startups 
    • Experience leading and engaging a diverse team
    • Wide range of knowledge regarding tech and data that allow efficiency (eg. Lever, Leapsome, Sunsama, Notion, etc..)
    • Experience building People Operations programs
    • Experience troubleshooting and presenting solutions using both analytical and creative problem-solving skills

This might be a good fit, if you

    • Have strong analytical, time management, organizational, and project management skills
    • Enjoy working with distributed teams across geographies, time zones, and cultures
    • Have excellent team working, motivational, interpersonal, communication, and customer service skills
    • Have a demonstrated interest in global capital markets, financial inclusion, and financial technology
    • Thrive in environments with ambiguity and get excited about building solutions for big challenges

Benefits

    • Competitive compensation with 401k option
    • Inclusive stock option plans
    • 100% healthcare, dental, and vision
    • Unlimited holiday and comprehensive sick leave
    • Flexible work policy from our global offices (when open) or remote
    • Home office reimbursements

Culture

    • Inclusion and diversity is a foundational company priority
    • Mission-driven company with a focus on building a happy and healthy work culture
    • Innovative engineering and product culture
    • Founder-led company

    • Salary $140,000 - $175,000