Associate State Director - California
Remote, USA
Acute & Payer – Sales /
Full-Time /
Remote
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
The Associate State Director - California, is accountable for maintaining and growing PointClickCare customer activity within the state. The Associate State Director will have a general working knowledge of the payer, provider, and convener (if applicable) landscape within the state, and will be responsible for ensuring that PointClickCare is executing on existing contractual obligations and identifying ways to fuel new growth in the state. The associate director will collaborate with the State Director for California, Market Access, Sales, Customer Success and Senior Care and A&P leaders to develop and execute on the strategic California state plan. The associate director will leverage matrixed resources across the geography to execute on the strategic state pursuit plan to achieve and exceed growth and retention objectives. The Associate State Director – California will report to the VP, Markets, West.
This is a role within the PCC organization that will require strategic thinking, collaboration, creativity and an ability to provide ongoing engagement to our stakeholder, Medicaid agency, hospital association and customer base within a state. Candidates that reside in California will receive priority.
Key Responsibilities:
- Report up to VP, Markets West but takes strategic direction from the State Director for California on quarter over quarter areas of focus.
- Lead the development and execution of high-priority initiatives that align with the California State Strategy for growth, collaborating with cross-functional teams for successful delivery.
- Monitor and report on the progress of growth initiatives, providing regular updates to senior leadership.
- Identify and address potential risks and challenges associated with growth initiatives.
- Foster relationships with key stakeholders both internally and externally to support the achievement of strategic goals.
- Leads regional strategic planning efforts, ensuring alignment with statewide goals and stakeholder needs.
- Strengthen the regional collaborative model by cultivating relationships with hospitals, RBEs, SNFs, payers, and other local stakeholders.
- Ensure that all initiatives are in compliance with state regulations and policies.
- Drive the Customer Engagement Transformation (CET) initiative to deepen customer partnerships and improve ROI communication.
- Facilitate alignment between acute and post-acute providers to support seamless patient journeys and integrated care delivery.
- Align solutions to federal, state, and general VBC programs, creating financial incentives and shared values for acute and post-acute stakeholders.
- Provide early warning and turnaround strategies for corporate accounts experiencing service dissatisfaction.
$130,000 - $145,000 a year
At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $130,000 - $145,000 + bonus or commission + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
Corp E/P4
#LI-Remote
#LI-JP1
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
