Intermediate Cloud Engineer

Mississauga, Ontario
PointClickCare – Technology Delivery /
Full-Time /
Hybrid
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. 

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.


**Travel to Office expectations**
For Remote Roles: As this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: As this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

About the Team (Team overview)
 
The Infrastructure SRE Team at PointClickCare is a group of dedicated professionals who specialize in designing, implementing, and maintaining efficient systems at scale for our client-facing services, hosted in multiple cloud service providers. With a strong emphasis on automation, repeatability, and consistency, our team supports a wide range of technologies and production services. We bring expertise in cloud-based solutions, programming languages, and configuration management tools to provide architectural guidance that improves resiliency, efficiency, and performance of PointClickCare’s products. Our team is composed of like-minded individuals who share a passion for the technology we support and are driven to deliver exceptional results.
 
About the Role:
 
As a talented and experienced Site Reliability Engineer (SRE), you will play a critical role within our Infrastructure SRE team at PointClickCare. Your primary responsibility will be to apply SRE practices to our operations at scale. This entails monitoring and reporting on service level objectives, collaborating with business and product owners to establish key performance indicators. With a strong focus on automation, repeatability, and consistency, you will find opportunities and drive the team’s reduction in toil. Leveraging Infrastructure as Code principles, you will create and maintain the infrastructure of our multi-cloud environments and enhance visibility into application performance and business metrics while effectively managing the operational workload. Collaborating with security engineers, you will also develop plans and automation for proactive responses to new risks and vulnerabilities.
 
If you thrive in a dynamic and collaborative environment and are passionate about applying software engineering practices, including Infrastructure as Code, to enhance operations at scale, we would love to hear from you. Join our team as an SRE and make a significant impact on PointClickCare's success.
 
Key Responsibilities :
 
·       Provide technical guidance and support for a wide range of technologies and services, with a focus on increasing automation, repeatability, and consistency.
·       Create and maintain monitoring technologies (i.e. AppDynamics, DataDog) and processes to improve visibility into application performance and business metrics, while ensuring manageable operational workload.
·       Actively drive and implement strategies to reduce toil and improve operational efficiency through automation and process improvements.
·       Collaborate with security engineers to develop plans and automation for proactive response to new risks and vulnerabilities.
·       Actively contribute to technical training events, game day scenarios, and engineering spikes.
·       Participate in an on-call rotation on a weekly basis, ensuring prompt response and resolution to incidents and maintaining system availability.


Your Key Strengths:

·       Bachelor’s degree in computer science, Computer Engineering, Software Engineering, MIS, or related discipline.
·       Prior relevant software development/architecture experience.
·       Hands-on experience in containerization technologies (i.e. Docker) and container orchestration platforms (i.e. Kubernetes, AKS/EKS)
·       Experience building and supporting cloud-native solutions in multiple cloud platforms, such as Azure, AWS or GCP.
·       Proficiency in one or more programming languages such as C, C++, Java, Python, Go, Perl, or Ruby.
·       Experience with configuration management and deployment automation tools like Chef, Terraform, Puppet, or Ansible.
·       Strong knowledge and experience with Windows (2019/2022) and Linux administration.

Bonus Skills :
·       Troubleshooting experience with diverse hosting technologies, such as web server platforms, Java application platforms, network components (load balancers, firewalls), virtualization technologies, and database platforms.
·       Proficiency in Linux, including experience compiling your own kernel, tracing syscalls, understanding TCP, and familiarity with sysvinit/runit/systemd.
·       Knowledge of Open Source software and contributions to the open-source community.
 
#LI-hybrid
#LI-AJ1
$90,300 - $97,100 a year
PointClickCare Benefits & Perks:

Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

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PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.