At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. 

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

•Prepare and deliver quality training to customers based on adult learning principles and best practices

•Determine individualized and group training plans that address specific business needs 

•Assess learner needs and capabilities and adapt training methods to meet the needs of the learner and ensure training success. 

•Deliver train the trainer programs to support and enable end user customer training rollout, including coaching and shadowing support

•Coordinate training sessions including scheduling of participants and other related resources

•Deliver online or onsite instructor-led training using a variety of tools including online meeting and collaboration applications like Zoom, WebEx, and Microsoft Teams

•Conduct instructor-led classroom training sessions for customers at company, industry conferences or customer sites using a variety of instructional techniques or formats 

•Promote and enable the use and adoption of online training courses to support ongoing end-user learning

•Consistently incorporate training techniques that keep learners engaged and perform ongoing analysis to determine effectiveness of training 

•Provide feedback and recommendations for improvements as it relates to training processes and the development of training program curriculum

•Establish and maintain strong successful customer relationships by utilizing excellent communication and collaboration skills

•In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines, and delays to ensure an exceptional customer experience and successful implementation

•Test, pilot, and document new professional services offerings

•Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes

•Bachelor's Degree in Software, Healthcare, IT, Business Administration (Preferred not required)

•Previous client-facing training experience, preferably in the software industry

•Self-motivated and enthusiastic, with strong interpersonal skills

•Strong understanding of adult learning concepts/theories, training development techniques, and best practices

•Strong software & technology aptitude and literacy

•Excellent presentation skills

•Experience working on a multi resource project team balancing milestones and objectives efficiently and on time

•Experience conducting training sessions both in-person and remotely

•Experience with EHR software preferred

•Ability to thrive in a high paced, complex team environment

•Proficiency with Microsoft Office suite of products and other teleconferencing solutions (i.e. Zoom, WebEx, etc.)

•Ability to travel up to 25% (Passport Required)

•Excellent communication skills, both written and verbal, particularly as it relates to explaining both simple and complex technical concepts to non-technical user

The Financial software role involves several key responsibilities but is primarily customer-focused. Specialists spend the majority of their day in customer-facing sessions, collaborating with the project team to ensure successful implementation. They also attend internal meetings, stay updated on certifications, engage in upskilling, work on special projects, and participate in go-to-market activities and customer onsite visits.

$80,000 - $85,000 a year

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It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com 

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.