At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. 

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

As an Associate Product Manager at PointClickCare, you are responsible for working directly with the Engineering and Product teams to deliver products with an amazing experience to end users and customers, using Backlog Mangement functions.

You create and maintain a healthy backlog for the Product Management team while ensuring a successful and tactical execution for Product, Operations, and Engineering.

In this role, you will partner with Senior Product Managers to obtain guidance and mentorship as needed through their vision and direction.

You approach your work with natural curiosity and use your growth mindset to maximize the value in your delivery of various PointClickCare Products.

•General Defect Management and SLA Support (QA)

•Assist in tracking, triaging, and resolving product defects.

•Ensure adherence to Service Level Agreements (SLAs) to minimize disruptions for users.

•Enhancing Provider & Payer Workflows

•Support provider credentialing, contracting, and administrative workflows.

•Reduce bottlenecks in network management.

•User Experience & System Optimization

•Help improve UI/UX, user access management, and operational dashboards for administrative product users.

•Regulatory & Compliance Support

•Help ensure that Admin products adhere to evolving regulations.

•Reduce compliance risks through diligent monitoring and updates.

•Scalability & Product Innovation:

•Support new feature development, testing, and deployment of AI-driven automation in RCM workflows.

•Bachelor's degree in Business, Information Technology, Healthcare Administration, or a related field.

•1 to 3 years of experience in product management, healthcare, or administrative solutions.

•Strong analytical and problem-solving skills.

•Excellent communication and collaboration abilities.

•Familiarity with CRM systems, document management, and enterprise user management is a plus.

•Ability to work effectively with cross-functional teams and manage multiple priorities.

$85,000 - $95,000 a year

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It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

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