For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. 

With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.

For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.

PointClickCare is the leading North American cloud-based healthcare software for the acute and long-term and post-acute care markets. For over 20 years, the company has held the same vision – to help the world care for vulnerable populations. Since its inception, PointClickCare has grown exponentially with over 1,700 employees today all working towards impacting the lives of millions. Recognized by Forbes as one of the Top 100 Private Cloud Companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Culture, PointClickCare leads the way in creating cloud-based software. With its recent acquisition of Collective Medical, PointClickCare solidifies its position as a high growth healthcare software provider, serving over 21,000 long-term and post-acute care providers and over 1,300 hospitals. Their shared mission to support vulnerable populations is allowing PointClickCare and Collective Medical to connect disparate points of care at a scale faster than anyone else in the market.

 

As a member of the Enterprise Solutions & Applications (ESA) team you will play a crucial role in supporting and contributing to strategic initiatives as well as building and maintaining relationships with the business community. 

In this role as the QA Lead, you will be responsible for leading and implementing QA best practices, automation, and manual testing across the ESA department in OCIO. This role collaborates closely with the business Subject Matter Experts (SMEs), Project Managers, the DevOps/Release Manager, and other ESA Team members to ensure successful delivery of projects and enhancements.

•10+  years of QA hands-on experience and comprehensive understanding of quality assurance principles and industry best practices.

•Excellent communication skills to convey test strategies, explain QA concepts, issues, and results to both technical and non-technical stakeholders.

•Strong organizational, analytical, and problem-solving skills to identify and address issues in both automated and manual testing processes.

•Leadership skills to lead and mentor team members who are new to test automation and manual testing.

•Ability to collaborate with development, QA, and other cross-functional teams.

•Ability to manage testing efforts within project timelines and resource constraints.

•Experience in all phases of the SLDC and familiarity with Agile/Scrum methodologies with experience working in both Waterfall and Agile development environments.

•2+ years of DevOps hands-on experience and familiarity with DevOps tools e.g., Azure DevOps, Copado, etc. 

•Experience using Jira, Confluence and Zephyr or similar tools to track bug life cycles and documentation.

•Demonstrated commitment to staying updated on industry trends, emerging technologies, and best practices in both manual and automation testing.

•Ability to work in a highly effective team environment prioritizing team results while being autonomous and accountable for individual deliverables.

•Collaborate with ESA team members and other stakeholders to research and understand applications. 

•BS or BA in Business Operations, Computer Science, Information Services, or equivalent experience preferred.

Test Automation and Testing

•Design, implement, and maintain automated test suites and industry standard frameworks and perform automated testing.

•Write and maintain automated test scripts using industry standard design patterns to write effective code.

•In collaboration with the DevOps/Release Manager, implement popular automation testing tools such as Selenium, Appium, JUnit, TestNG, Appium, etc.

•Understanding of test design techniques and develop comprehensive test strategies and plans and explain them to other stakeholders.

•Use version control systems like Git to manage and version test scripts.

•Using CI/CD tools (e.g., Jenkins, Travis CI, GitLab CI, etc.), automate the testing and deployment process.

•Create and maintain test documentation.

•Experience with API testing tools like Postman or similar.

•Strong programming skills in languages commonly used for test automation, e.g., Java, Python, C#, or JavaScript.

•Knowledge of and experience with testing frameworks like JUnit, TestNG or similar.

•Understand behavior-driven development (BDD) frameworks like Cucumber or similar.

•Design, implement, and maintain manual testing processes and coach other team members.

•Perform various manual test types, implement processes, write and maintain test documentation and coach other team members on manual testing best practices. 

•Write and maintain test plans, test cases, checklists, and other manual testing key components including conducting test case reviews.

•Facilitate defect triage and manage overall timely bug lifecycle.

•Troubleshoot, analyze, and report product defects in an easy to reproduce manner.

•Work to identify user story dependencies; participate in both grooming and planning working sessions to validate user story definition, impact, priority, and value.

•Experience and knowledge of experience-based testing in Salesforce strongly preferred.

•Experience conducting manual testing in Salesforce and Zuora strongly preferred.

$107,000 - $120,000 a year

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It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

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PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.