ARK Management, a Poplar Homes company, specializes in the Management of Community Homeowner Associations. We are seeking a Certified Community Association Manager to add to our professional team of outstanding players. Our goal as a company is to exceed our client’s expectations and provide superior customer service.

The Assistant Manager will report directly to the Executive Director. In addition, will provide administrative and technical support to ensure smooth operations of associations. The Assistant Manager will assist with duties as requested by the assigned Community Manager or Managers, including but not limited to, providing customers service, assigning work orders, drafting letters at Manager's direction, Action list items, and maintain a correspondence log by Association and assist Manager with research projects as needed.

•Assist Manager with various tasks to ensure smooth operation of Association.

•Type correspondence, draft letters, Action Lists, Board Meeting Minutes, and update Association profile documents.

•Assign, track, and follow up on work orders.

•Maintain annual calendar for major projects.

•Assist with research projects.

•Monitor insurance certificate expirations for contractors.

•Prepare website material for the Association.

•Coordinate appointments and meetings with vendors.

•Assist with paying invoices and ordering office supplies.

•Distribute homeowner notices and supervise front desk activities.

•Transcribe meeting minutes and create reports as needed.

•Process mail, handle collections, and eviction process for rentals.

•Support Poplar Homes with rentals, lease maintenance, and customer needs.

•Maintain keys for rentals and provide access to vendors.

•Communicate with homeowners, residents, and rental customers.

•At least 2 years of administrative experience. HOA or property management experience is highly desired.

•Customer service experience, preferably in a hospitality related field.

•Self-starter with good organizational, time management and follow up skills with the ability to manage competing priorities and assignments.

• Ability to exercise good judgment, take appropriate initiative, demonstrate flexibility and respond to changing situations and needs.

• Ability to be diplomatic and sensitive in responding to questions.

•Ability to communicate clearly and concisely in both oral and written communication.

•Familiar with MS Office and a minimum typing speed of 50-60 wpm

• Generous salaried position

• Health, Dental, and Vision with generous company contribution

• Unlimited PTO

• 13 paid holidays

• 4% 401K Match

• Parental leave

If you are passionate about property management, dedicated to exceptional customer service, and thrive in a fast-paced environment, we encourage you to apply!