Vice President, Delivery Excellence
United States
Delivery Enablement /
Delivery Excellence /
Hybrid
Portage Point Partners (Portage Point) is a business advisory, interim management and investment banking firm intensely focused on the middle market. Our blue chip team leverages bulge bracket experience in consulting, operations, finance, accounting, investment banking and investing to provide unmatched transactional, operational, financial and strategic perspectives to middle market stakeholders. The Portage Point cross-functional platform is uniquely architected to offer fully integrated capabilities and solutions that identify value capture, mitigate risk and positively impact outcomes at every stage of the ever-changing middle market business lifecycle. From ideation to monetization, Portage Point delivers excellence across transaction advisory services (TAS), transaction execution services (TES), office of the CFO (OCFO), performance improvement (PI), interim management (IM), investment banking (IB) and turnaround and financial restructuring (TRS).
Recognized for accelerated growth, Portage Point is backed by New Mountain Capital and consistently featured in rankings from Inc. 5000, The Financial Times and Consulting Magazine. This recognition is a testament to the focus on excellence, intensity and pace and ability to attract blue chip talent committed to delivering impactful solutions.
The Delivery Enablement (DE) team supports internal stakeholders by providing a robust operational backbone across TAS, TES, OCFO, PI, IM, IB and TRS. The team includes Talent Acquisition, Human Resources, Marketing, Data Analytics, Accounting & Finance and Delivery Excellence. As Portage Point continues to grow the DE team is laser focused on scalability, quality and automation.
The Vice President, Delivery Excellence will report to the Director, Delivery Excellence and work alongside the Managing Partner, Chief Operating Officer and Practice Line Leaders to create, support and improve delivery capabilities, approaches, frameworks and roadmaps. The primary goal will be empowering engagement teams to enhance speed to impact and quality. The Vice President, Delivery Excellence will, at a minimum, lead engagement conversion and kick-off processes, support resource management, pricing, data management, quality control and engagement offboarding, including developing intellectual property through client delivery playbooks and best practice frameworks and contribute specialist knowledge to client engagements where appropriate.
Responsibilities
- Leverage specialist knowledge in one or more of the following – go-to-market / organizational effectiveness / operational excellence / transaction execution services / strategic finance – contributing to client engagements approximately 20% of the time in an advisory and implementation capacity
- Manage existing and develop new standard operating procedures (SOPs), delivery playbooks and frameworks to create efficiencies, ensure quality and deliver a consistent client experience
- Support quality control across varies client engagements
- Identify opportunities for continuous improvement in internal operating model, through processes, policies and technologies to increase speed to impact, pace and excellence
- For identified improvement initiatives, display end-to-end ownership from identification through full implementation
- Support data management and resource sharing through knowledge management systems
- Facilitate engagement conversion and new engagement onboarding processes from engagement letter generation through new engagement onboarding and kickoff activities
- Facilitate engagement offboarding including codifying learnings and deliverables into new and / or updated delivery playbooks, frameworks and SOPs
- Support engagement staffing processes and systems as needed
- Lead change management efforts ensuring Delivery Excellence outcomes are adopted across practice lines and team members
- Share and manage best practices and support internal trainings where required
- Contribute to creating a high-performing and inclusive culture
Qualifications
- Bachelor’s degree from a top undergraduate program
- Five plus years of experience in a professional services delivery enablement or client engagement management role
- Located in or willing to relocate to Atlanta, Chicago, Dallas, Los Angeles, New York or Philadelphia
- Invested in a team-based culture motivated to collaborate in office four days per week and willing to work at client sites as needed Technical or specialist knowledge in a client service capacity in go-to-market / organizational effectiveness / operational excellence / transaction execution services / strategic finance
- Proven ability to establish and grow relationships at all levels within the organization
- Creative, strategic thinker who continually seeks way to improve systems and processes
- Ability to uncover insights that will help drive quality and speed to impact
- Strong organizational skills and ability to prioritize and complete simultaneous projects
- Experience working independently and within cross-functional teams in a collaborative, professional environment
- Eagerness to be responsive at all times
- Excellent written and verbal communication skills including strong e-mail etiquette
- Top-tier organizational skills and attention to detail
$150,000 - $215,000 a year
The City of New York and the State of California require Portage Point to provide compensation information for this role. This range represents the anticipated minimum and maximum base + bonus for this position based upon a good faith and reasonable estimate. The final compensation for this position will be set based on the applicant’s qualifications (education, training and/or experience related to this role), and therefore, may fall outside the range shown, depending on the circumstances.
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