Practice Coordinator
Michigan
Support /
Full-Time 40+ hrs per week /
Remote
Porter is hiring Practice Coordinators!
Who We Are
Porter is a Healthcare IT and Service Platform Startup combining the power of analytics with the power of are. Our dedicated team is committed to bringing transparency to healthcare driven by robust AI analytics, helping our members navigate the healthcare delivery system, securing the right support for each member’s specific needs, and directing Porter’s team of expert clinicians. By coordinating the complexities of each unique care journey, Porter helps close the gaps with the largest impact on quality measures, total cost of care, risk adjustment, and member experience.
What You'll Do
The Practice Coordinator will handle managing all pre-visit activities associated with our in-home assessment and telehealth operations. This includes, but is not limited to:
- Reviewing all scheduled appointments.
- Preparing charts and necessary documentation.
- Making outbound calls to members to confirm appointments.
- Conducting the check-in process on the day of the assessment, including a comprehensive health risk assessment.
- Managing the schedules of Nurse Practitioners (NPs).
- Routing and completing all medical records.
- Ensuring NPs can complete 100% of their scheduled assessments.
- Ensuring NPs have the necessary equipment and supplies to complete their assessments and ordered labs/diagnostics.
- Owning the rescheduling process to ensure all members are seen promptly if an appointment needs to be rescheduled.
- Accountable for achieving established scheduling and completed assessment KPIs.
What You'll Need
Required Qualifications:
- Provider Practice experience
- Medical Office Management experience
- Provider Management experience
- Experience in Routing and Coordination
- Knowledge of Medical Terminology
Preferred Qualifications:
- 5 years of experience working in an outpatient role
Key Skills
- Strong Organization and multitasking abilities
- Excellent communication and interpersonal skills
- Proficiency in medical record management and electronic health records (EHR) systems
- Ability to manage schedules and coordination efficiently
- Problem-solving skills to handle rescheduling and member coordination
- Attention to detail and accuracy in documentation and record-keeping
- Familiarity with healthcare regulations and compliance standards
What We Offer
- Annual Salary
- Medical, dental, and vision benefits within 30 days of hire
- Fully Remote Role
- Paid vacation and holidays
- A fun team and special culture
