Porter combines the power of analytics with the power of care. Porter is a leading healthcare IT and services platform for care and coverage coordination that optimizes outcomes and member experience. We deliver understanding, compassion, information, and peace of mind for your members. Driven by robust AI analytics, Porter’s Care Guide team helps the member navigate the healthcare delivery system, secures the right support for each member’s specific needs, and directs Porter’s team of expert clinicians to perform comprehensive in-home assessments, complete with lab and diagnostic testing. By coordinating the complexities of each unique care journey, Porter helps close the gaps with the largest impact on quality measures, total cost of care, risk adjustment, and member experience.

The ideal member of Porter will be a change agent, altering the status quo of healthcare delivery. You and your fellow Porter team members will provide an innovative and empathetic ecosystem of transparency to our members. New team members will join feeling energetic and excited to revolutionize the healthcare continuum and contribute to the success of our mission driven organization. 

Onboarding & Training Development 

·       Launch and manage onboarding programs and training materials for providers 

·       Design and implement a comprehensive training Library. 

·       Deliver onsite remediation training, particularly for specialized equipment such as eye cameras. 

Field Engagement & Competency Building 

·       Conduct field visits and ride-along activities to assess real-world performance and identify training needs. 

·       Create and revise competency checklists based on field observations and feedback. 

·       Draft and maintain Standard Operating Procedures (SOPs) for key field activities, including health fairs and remediation training. 

Policy & SOP Development 

·       Create and update clinical policies and SOPs to reflect current best practices and regulatory requirements. 

·       Collaborate with clinical leadership to ensure documentation aligns with organizational standards and field realities. 

·       Work as a Subject Matter Expert to support new product offerings and lines  

Continuous Improvement 

·       Analyze field data and feedback to refine training materials and onboarding processes. 

·       Collaborate cross-functionally to ensure training aligns with clinical standards and operational goals. 

·       50-75% Travel amongst different markets will be expected

 

·       RN or NP with active licensure

·       2+ years of experience in clinical training, field operations, or healthcare onboarding. 

·       Familiarity with working with Electronic Medical Records.  

·       Strong organizational and project management skills. 

·       Ability to travel for field visits, health fairs, and onsite training sessions. 

·       Licensure or eligibility for licensure in multiple states is a plus. 

 

·       Experience with competency-based training design. 

·       Knowledge of telehealth or mobile healthcare delivery models. 

·       Excellent communication and interpersonal skills.