Development Operations Specialist - Los Angeles, CA
Los Angeles
Development – Development /
Full-Time Regular /
Hybrid
Planned Parenthood Los Angeles is seeking an experienced Development Operations Specialist with excellent communication and customer service skills to work in our Downtown Los Angeles Headquarters. Under the direction of the Sr. Director, Development Operations and Donor Analytics, the Development Operations Specialist assists the Development Department by maintaining daily operations including significant data entry, routine and customized on demand reporting, tailored donor acknowledgements, regular database maintenance and daily gift processing.
Over one hundred years ago, Planned Parenthood was founded on the idea that everyone should have the information and care they need to live strong, healthy lives and fulfill their dreams. Founded 57+ years ago, Planned Parenthood Los Angeles is one of the largest providers of reproductive health care services in Los Angeles County. The Planned Parenthood Los Angeles (PPLA) team works together to provide high-quality, affordable reproductive health care to women, men, and young people across Los Angeles County. At PPLA, you will discover a culture of like-minded individuals who are eager to make positive contributions to their community and to the Planned Parenthood mission.
All employees of PPLA are defined as Healthcare Workers by current Public Health Orders and are required to receive the seasonal influenza immunization and updated COVID-19 immunization (2024-2025) formula OR wear a respiratory mask when in contact with patients or working in patient care areas.
Our Ideal Candidate will have the following qualifications:
- Bachelors Degree or equivalent work experience required
- Minimum three(3) years of data entry experience and office support, preferably with a fundraising or financial software program.
- Proficiency in Microsoft Office including but not limited to Outlook, Excel and Word.
- Proficiency in Raiser’s Edge (or similar database), Research Point, Wealth Engine, and Importomatic preferred.
- Familiarity with various aspects of non-profit fundraising desirable.
- Availability to work flexible hours, including weekends and evenings as required
- Ability and willingness to travel within Los Angeles County.
- Reliable means of transportation for onsite and off-site work.
About the Position:
- Abortion patients are cared for at each of our health centers, and in part through the administrative, support, and other non-clinical services provided at all PPLA locations, and by all PPLA employees. Supporting these critical services is an essential job duty, and a fundamental responsibility of all employees and contractors.
- Accurate and timely daily data/gift entry, and maintenance of fundraising database – Raiser’s Edge (Blackbaud).
- Produce prompt, appropriate and accurate donor acknowledgments and tributes.
- Manage the appeal upload process for Development Department mailings.
- Provide support to the Sr. Director of Operations and Analytics in database administration.
- Manage all merge records and ensure data integrity.
- Manage all deceased constituent records through regular research and information monitoring.
- Maintain donor gift filing system and agency gift records.
- Maintain database systems, and assist in producing daily, monthly and annual reports as needed.
- Maintain and update constituent records in donor database and assist with special data projects.
- Manage department’s online giving (PPOL/PPLA website) through weekly downloads and database uploads as well as quarterly reconciliations. Provide reporting on online giving.
- Collaborate with finance department to reconcile donor gift receipts, investigate discrepancies, and resolve issues promptly
- Perform monthly financial reporting and reconciliations with finance department
- Identify and resolve ongoing gift processing issues and daily batch reconciliations coordinate preparation and perform quality control of VIP forms.
- Support annual audit process.
Generous salary and benefits package includes:
- Medical, dental, and vision coverage options for you and eligible dependents
- Free basic life/AD&D policy with additional voluntary coverage options
- Short Term Disability, Critical Illness and Accident policies
- 403(b) Retirement plan with up to 3% employer match
- Medical and Dependent Flexible Spending Account plans
- Public Transportation and Commuter Pre-Tax Reimbursements
- Generous vacation, sick, and holiday benefits
- Hiring range: $29.28 to $35.14 per hour (Non-Exempt)
Compensation Philosophy and Position Hiring Range:
At Planned Parenthood Los Angeles we continuously work towards our value of "we respect and honor all people", which also relates to our compensation philosophy. PPLA recognizes that decisions about pay, and benefits have significant impact on staff, so we are committed to ensuring all positions are rooted in a description that identifies competencies, duties, responsibilities, and qualifications, and that they are compensated equitably which considers both internal organizational equity and market compensation data for similar roles.
Equal Employment Opportunity will be afforded to all applicants and other covered persons without regard to protected characteristics, including their perceived protected characteristic. Protected categories include: race (including traits historically associated with race, including but not limited to, hair texture and protective hair styles such as, braids, locs, and twists as examples but not exhaustive list), color, religion or religious creed (including religious belief, observation, practice, dress, and grooming practices), national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding/chestfeeding, or related medical conditions), reproductive health decision-making, gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status (including past, current or prospective service in the uniformed service), and any other characteristic protected under applicable federal, state or local law. PPLA will consider for employment qualified applicants with criminal histories in accordance with the requirements of Los Angeles Fair Chance Initiative for Hiring.
