Front Desk Security Ambassador - Los Angeles, CA

Downtown Los Angeles
Administration – Security /
Full-Time Regular /
Planned Parenthood Los Angeles is seeking an experienced Front Desk Security Ambassador with excellent communication and customer service skills to work in our Downtown Los Angeles Headquarters.  Effectively answer and direct all incoming calls to appropriate team members, greet all PPLA team members, vendors, and visitors to Headquarters, identify and report all security concerns to security team, insure everyone who enters PPLA Headquarters checks in at the front desk and has a visible PPLA badge or PPLA issued visitors sticker, and other duties as assigned by security leadership.  
Over one hundred years ago, Planned Parenthood was founded on the idea that everyone should have the information and care they need to live strong, healthy lives and fulfill their dreams. Founded 56+ years ago, Planned Parenthood Los Angeles is one of the largest providers of reproductive health care services in Los Angeles County. The Planned Parenthood Los Angeles (PPLA) team works together to provide high-quality, affordable reproductive health care to women, men, and young people across Los Angeles County. At PPLA, you will discover a culture of like-minded individuals who are eager to make positive contributions to their community and to the Planned Parenthood mission.

Our Ideal Candidate will have the following qualifications:

    • High school diploma or equivalent required
    • One (1) year receptionist experience preferred.
    • Proficient in Microsoft Office Suite.
    • First aid/CPR certified or ability to be certified within the first 60 days of employment.

About the position:

    •     Abortion patients are cared for at each of our health centers and in part through the administrative, support, and other non-clinical services provided at all PPLA locations and by all PPLA employees, and supporting these critical services is an essential job duty and fundamental responsibility of all employees and contractors.  
    • Check and appropriately handles the operator’s voice mail as the first task of each day.
    • Responds to all incoming telephone calls, screening and routing calls to appropriate person/department in a courteous and timely manner.
    • Identifies and handles significant callers appropriately.
    • Courteously greets visitors to the building and provides information and assistance as needed.
    • Understands security policies and procedures .
    • Maintains and sends weekly reception schedule and communication to Agency admins.
    • Sends all staff emails re: meetings, parking and general updates.
    • Manages daily visitor log.
    • Maintains Agency parking lot log and updates parking assignments in Excel. Distribute parking passes accordingly
    • Maintains conference room schedule and Agency event calendar.
    • Maintains lobby area.
    • Assist with general administrative support such as bulk mailing projects, supplemental typing and various other functions for other departments at instruction of supervisor.
    • Comply with emergency/security procedures regarding phone and visitors as instructed.
    • Be alert to possible security problems; record and/or report them promptly.
    • Responsible for monitoring the security TV screen and alerting Security to any problems which may arise.
    • Keeps up-to-date with current Agency services, programs, policies and procedures.

Generous salary and benefits package includes:

    • Medical, dental, and vision coverage options for you and eligible dependents
    • Free basic life/AD&D policy with additional voluntary coverage options
    • Short Term Disability, Critical Illness and Accident policies
    • 403(b) Retirement plan with up to 3% employer match
    • Medical and Dependent Flexible Spending Account plans
    • Public Transportation and Commuter Pre-Tax Reimbursements
    • Generous vacation, sick, and holiday benefits
    • Starting pay 25.00 - 26.00 per hour.
$25 - $26 an hour
Compensation Philosophy and Position Hiring Range:
At Planned Parenthood Los Angeles we continuously work towards our values of Justice, Equity, Diversity, and Inclusion including with our compensation philosophy. PPLA recognizes that decisions about pay and benefits have significant impact on staff, so we are committed to ensuring all positions are rooted in a description that identifies competencies, duties, responsibilities and qualifications, and that they are compensated equitably which takes into account both internal organizational equity and market compensation data for similar roles.

Equal Employment Opportunity will be afforded to all applicants and other covered persons without regard to protected characteristics, including their perceived protected characteristic. Protected categories include: race (including traits historically associated with race, including but not limited to, hair texture and protective hair styles such as, braids, locs, and twists as examples but not exhaustive list), color, religion or religious creed (including religious belief, observation, practice, dress, and grooming practices), national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding/chestfeeding, or related medical conditions), reproductive health decision-making, gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status (including past, current or prospective service in the uniformed service), and any other characteristic protected under applicable federal, state or local law.  PPLA will consider for employment qualified applicants with criminal histories in accordance with the requirements of Los Angeles Fair Chance Initiative for Hiring.