Case Management Specialist - Los Angeles, CA

Downtown Los Angeles
Patient Services – Case Management /
Full-Time Regular /
Planned Parenthood Los Angeles is seeking an experienced Case Management Specialist with excellent communication and customer service skills to work in our Downtown Los Angeles Headquarters.  Provide high quality Patient Case Management services targeting PPLA patients.  Review each follow-up plan assigned and work the follow-up template.
Over one hundred years ago, Planned Parenthood was founded on the idea that everyone should have the information and care they need to live strong, healthy lives and fulfill their dreams. Founded 57+ years ago, Planned Parenthood Los Angeles is one of the largest providers of reproductive health care services in Los Angeles County. The Planned Parenthood Los Angeles (PPLA) team works together to provide high-quality, affordable reproductive health care to women, men, and young people across Los Angeles County. At PPLA, you will discover a culture of like-minded individuals who are eager to make positive contributions to their community and to the Planned Parenthood mission.

Our Ideal Candidate will have the following qualifications:

    • High School Diploma or equivalent required
    • One (1) to two (2) years health care experience, preferably in a medical or public health setting required
    • Demonstrated proficiency in EPM (enterprise practice management) and EHR (electronic health records) required
    • Reliable and flexible means of transportation is required
    • Bilingual English/Spanish preferred
    • Supportive of the mission and goals of Planned Parenthood

About the position:

    • Abortion patients are cared for at each of our health centers, and in part through the administrative, support, and other non-clinical services provided at all PPLA locations, and by all PPLA employees. Supporting these critical services is an essential job duty, and a fundamental responsibility of all employees and contractors.
    • Maintain ongoing and appropriate communication with Case Management Manager and/or Case Management Supervisor
    • Review each follow-up plan assigned and adhere to the follow-up template
    • Review the Visit Summary, lab result, Med Master, Communication Template, and additional notes as applicable for each follow-up plan
    • Send Confidential Morbidity Report (CMR), if applicable
    • Make 2nd, 3rd and reminder contact attempts within specified time frame requirements
    • Make appointments in EPM for patients as needed
    • Provide medically accurate information and comply with patient notification requirements per PPFA standards, guidelines, protocols, and policies
    • Document during, or immediately after, each call with accurate and clear information
    • Maintain accurate and current documentation in EHR
    • Prepare for daily mail pick-up by packing letters and inserts into envelopes, as needed
    • Document and scan receipt of all “Returned mail”
    • Scan patient documents into charts as needed
    • Ensure the accuracy of patient information; use appropriate identifiers
    • Update patient address and phone numbers in NextGen after identification of patient confirmed
    • Notify Case Management Supervisor of any patient issues or complaints
    • Submit a Case Management Productivity report for each day worked
    • Keep up-to-date on any treatment, procedure, or policy changes as communicated during huddles, newsletters, or emails from Case Management and/or Patient Services leadership
    • Comply with PPLA’s Standards of Conduct and maintain the highest level of professional and ethical standards, acting in compliance with both the letter and spirit of all applicable laws and regulations
    • Establish an effective working relationship with internal and external customers
    • Notify the appropriate contact person/people when issues or problems arise
    • Make sound decisions and demonstrate the ability to handle stressful, sensitive, and/or challenging situations appropriately

Generous salary and benefits package includes:

    • Medical, dental, and vision coverage options for you and eligible dependents
    • Free basic life/AD&D policy with additional voluntary coverage options
    • Short Term Disability, Critical Illness and Accident policies
    • 403(b) Retirement plan with up to 3% employer match
    • Medical and Dependent Flexible Spending Account plans
    • Public Transportation and Commuter Pre-Tax Reimbursements
    • Generous vacation, sick, and holiday benefits
    • Hiring range: $25.00-$29.00 per hour (Non-Exempt)
Compensation Philosophy and Position Hiring Range:
At Planned Parenthood Los Angeles we continuously work towards our values of Justice, Equity, Diversity, and Inclusion including with our compensation philosophy. PPLA recognizes that decisions about pay and benefits have significant impact on staff, so we are committed to ensuring all positions are rooted in a description that identifies competencies, duties, responsibilities and qualifications, and that they are compensated equitably which takes into account both internal organizational equity and market compensation data for similar roles.
Equal Employment Opportunity will be afforded to all applicants and other covered persons without regard to protected characteristics, including their perceived protected characteristic. Protected categories include: race (including traits historically associated with race, including but not limited to, hair texture and protective hair styles such as, braids, locs, and twists as examples but not exhaustive list), color, religion or religious creed (including religious belief, observation, practice, dress, and grooming practices), national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding/chestfeeding, or related medical conditions), reproductive health decision-making, gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status (including past, current or prospective service in the uniformed service), and any other characteristic protected under applicable federal, state or local law.  PPLA will consider for employment qualified applicants with criminal histories in accordance with the requirements of Los Angeles Fair Chance Initiative for Hiring.