Scheduling Coordinator - Los Angeles, CA

Downtown Los Angeles /
Administration – Scheduling /
Full-Time Regular
Planned Parenthood Los Angeles is seeking an experienced Scheduling Coordinator with excellent communication and customer service skills to work in our Downtown Los Angeles Headquarters.  Develop and implement Electronic Health Record (EHR) templates for scheduling patients for all health centers.  Plan, organize, and direct activities related to patient appointment schedules to maintain appropriate access to clinical services at all health centers.  Work closely with other departments to optimize patient access and staff schedules.  Work closely with other members of the scheduling team to ensure adequate licensed staff coverage for all health centers based on staffing/service needs.
Over one hundred years ago, Planned Parenthood was founded on the idea that everyone should have the information and care they need to live strong, healthy lives and fulfill their dreams.  Founded 52+ years ago, Planned Parenthood Los Angeles is one of the largest providers of reproductive health care services in Los Angeles County.  The Planned Parenthood Los Angeles (PPLA) team works together to provide high-quality, affordable reproductive health care to women, men, and young people across Los Angeles County.  At PPLA, you will discover a culture of like-minded individuals who are eager to make positive contributions to their community and to the Planned Parenthood mission.

Our Ideal Candidate will have the following qualifications:

    • High School Diploma or GED required; Bachelor’s Degree preferred
    • Previous experience with scheduling software/systems
    • Familiarity with NextGen EHR preferred
    • Familiar with basic medical terminology
    • Experience managing multiple projects
    • Familiarity with outpatient healthcare operations
    • Must be available for a rotating schedule for On-Call shifts, including evenings, early mornings, and weekends
    • Ability and willingness to travel within Los Angeles County
    • Must be able to track, analyze, and synthesize data; intermediate level Microsoft Excel skills
    • Experience in conducting workshops and/or training sessions
    • Experience with helpdesk ticketing systems

Scheduling Support:

    • Maintain scheduling reports and scheduling software consistently up-to-date
    • Interact with direct supervisor, Patient Services management team, and Call Center department as required to facilitate the scheduling process
    • Work with Training department to develop new hire and advanced skill schedules
    • Support and assist Staffing Coordinator as requested
    • Manage on-call coverage of clinical staff
    • Orient new staff to the scheduling process and procedures

Schedule Template Process:

    • Create and implement patient scheduling templates for all heath center locations
    • Maintain the role of super user and subject-matter expert for all scheduling systems
    • Recognize trends in patient demand and work collaboratively with Patient Services department to optimize patient access in accordance with PPLA standards
    • Conduct system reviews and/or audits for quality improvement purposes
    • Work closely with Patient Services department to manage the scheduling process and patient access in accordance with PPLA standards
    • Perform administrator duties of the scheduling software systems and maintain relationship with product vendor
    • Keep all scheduling reports, databases, project plans, and dashboards up to date
    • Attend and participate in task forces and meetings as assigned and requested
    • Work collaboratively with the Information Technology department to ensure proper technical support and maintenance of the scheduling systems
    • Collaborate with the Call Center, Training, and Quality Assurance teams to coordinate special projects or events
    • Maintain continuous communication with Call Center staff
    • Continuously monitor data to identify quality improvement strategies to optimize patient access
    • Responsible for projects impacting staffing and patient access as assigned by supervisor
    • Accept accountability and provide collaboration and motivation within the team
    • Prioritize tasks and meet deadlines as outlined
    • Support PPLA mission and values

Generous salary and benefits package includes:

    • Medical, dental, and vision coverage options for you and eligible dependents
    • Free basic life/AD&D policy with additional voluntary coverage options
    • Short Term Disability, Critical Illness and Accident policies
    • 403(b) Retirement plan with up to 6% employer match
    • Medical and Dependent Flexible Spending Account plans
    • Public Transportation and Commuter Pre-Tax Reimbursements
    • Generous vacation, sick, and holiday benefits
Planned Parenthood Los Angeles is an Equal Employment Opportunity and Affirmative Action Employer.  We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Los Angeles County Ordinance No. 184852.