Surgical Health Center Manager - West Hollywood, CA

West Hollywood
Patient Services – West Hollywood /
Full-Time Regular /
Planned Parenthood Los Angeles is seeking an experienced and caring Surgical Center Manager with excellent communication and customer service skills to join our talented team at our West Hollywood Health Center.  This is not a desk job.  PPLA managers roll up their sleeves and help out wherever needed.  As a working manager you will solve problems while managing staff and handling all matters related to the supervising and non-direct patient care related to services in a multi-leveled services facility.  Responsible for assistance with day-to-day operations of a surgical health center for the efficient coordination, management of workflow, safe provision of quality patient care and implementation of new services.  Oversee full range of services including but not limited to: reproductive health care, primary care, managed care, and surgical services.
Looking for strong leaders to guide the health center with dedication and determination, leading PPLA to reach our goals.  Encourage staff to unite around our common goal to serve the Los Angeles community with compassionate care. Candidates should be passionate about the Planned Parenthood mission and eager to provide access to reproductive health care.  Ensure staff and patients are organized and supported through our workplace values.
Over one hundred years ago, Planned Parenthood was founded on the idea that everyone should have the information and care they need to live strong, healthy lives and fulfill their dreams. Founded 57+ years ago, Planned Parenthood Los Angeles is one of the largest providers of reproductive health care services in Los Angeles County. The Planned Parenthood Los Angeles (PPLA) team works together to provide high-quality, affordable reproductive health care to women, men, and young people across Los Angeles County. At PPLA, you will discover a culture of like-minded individuals who are eager to make positive contributions to their community and to the Planned Parenthood mission.

Our Ideal Candidate will have the following qualifications:

    • High School Diploma or equivalent required
    • Medical Assistant Certificate, Bachelor’s Degree, or equivalent work experience required
    • Experience overseeing a surgical site required
    • Minimum of one-two (1-2) years’ experience in a health, medical or social service setting required
    • Primary/managed care experience required. Reproductive health care experience strongly preferred
    • Ability to delegate to and empower staff effectively
    • Ability to work flexible hours, including extended hours and Saturdays as needed
    • Ability and willingness to travel within Los Angeles County

About the position:

    • Abortion patients are cared for at each of our health centers, and in part through the administrative, support, and other non-clinical services provided at all PPLA locations, and by all PPLA employees. Supporting these critical services is an essential job duty, and a fundamental responsibility of all employees and contractors.
    • Work closely in conjunction with the Center Manager and Health Center Supervisors II & III as applicable
    • Assure health center’s compliance with Agency, state and federal regulations, by monitoring protocol compliance and service delivery and interfacing with on-site auditors
    • Assist with the completion of staff training on front and back office duties such as: Pre-registration, Pre-admission, Insurance verification, Pre-certification, Collections of co-pays and deductibles, Billing, Patient intake, Patient procedures, Emergency procedures, Lab Duties, Infection control
    • Know and understand basic wage and hour laws, federal, state and local laws and regulations, and legislation affecting employment
    • Review and approve time cards of direct reports for bi-weekly payroll
    • Track overtime, attendance and ETO
    • Research and respond to questions regarding payroll issues
    • Assist with matters related to the day-to-day supervising and non-direct patient care related services in a multi-leveled services facility.  Oversee full range of services including but not limited to: reproductive health care, primary care, and managed care
    • Responsible for ensuring that health center is in compliance with established performance metrics
    • Understand the payor environment, billing and fee scale requirements of the Agency
    • Perform on-call duties
    • Work cooperatively with center staff to maintain maximum communication and support between center personnel, Center Manager, Health Center Supervisors, volunteers, patients, and Administration
    • Work in conjunction with Center Manager, Health Center Supervisors, Senior Management, Charge Clinicians/RN, and staff to implement new services, policies, and protocols
    • Ensure inventory control policies and procedures are followed
    • Assist with implementing additional services and training of staff as required

Generous salary and benefits package includes:

    • Medical, dental, and vision coverage options for you and eligible dependents
    • Free basic life/AD&D policy with additional voluntary coverage options
    • Short Term Disability, Critical Illness and Accident policies
    • 403(b) Retirement plan with up to 3% employer match
    • Medical and Dependent Flexible Spending Account plans
    • Public Transportation and Commuter Pre-Tax Reimbursements
    • Generous vacation, sick, and holiday benefits
    • Hiring range: $78,000-94,000 annually (Exempt)

    • Compensation Philosophy and Position Hiring Range:
      At Planned Parenthood Los Angeles we continuously work towards our values of Justice, Equity, Diversity, and Inclusion including with our compensation philosophy. PPLA recognizes that decisions about pay and benefits have significant impact on staff, so we are committed to ensuring all positions are rooted in a description that identifies competencies, duties, responsibilities and qualifications, and that they are compensated equitably which takes into account both internal organizational equity and market compensation data for similar roles.
Equal Employment Opportunity will be afforded to all applicants and other covered persons without regard to protected characteristics, including their perceived protected characteristic. Protected categories include: race (including traits historically associated with race, including but not limited to, hair texture and protective hair styles such as, braids, locs, and twists as examples but not exhaustive list), color, religion or religious creed (including religious belief, observation, practice, dress, and grooming practices), national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding/chestfeeding, or related medical conditions), reproductive health decision-making, gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status (including past, current or prospective service in the uniformed service), and any other characteristic protected under applicable federal, state or local law.  PPLA will consider for employment qualified applicants with criminal histories in accordance with the requirements of Los Angeles Fair Chance Initiative for Hiring.