Manager, Health Center Operations - West Los Angeles, CA

Santa Monica /
Patient Services – Patient Services Admin /
Full-Time Regular
Planned Parenthood Los Angeles is seeking an experienced Manager, Health Center Operations with excellent clinical, communication, and customer service skills to work full-time in the West Los Angeles Region.  Responsible for the overall management of the Santa Monica and West Hollywood health centers and designated high school clinics, including other assigned centers as we continue to expand operations.  Oversee the financial management, risk management, quality assurance compliance, patient care management, and staff management for all assigned health centers.  Provide leadership and direction to assure safe, efficient, therapeutic, and ethical patient care and positive staff relations.  The Manager is directly responsible for engagement in and monitoring of regulatory compliance, health center inventory management, health center process improvement, and expansion of PPLA services, residency programs, and oversight of day-to-day designated health center operations, personnel management, and client relations.
Over one hundred years ago, Planned Parenthood was founded on the idea that everyone should have the information and care they need to live strong, healthy lives and fulfill their dreams. Founded 55+ years ago, Planned Parenthood Los Angeles is one of the largest providers of reproductive health care services in Los Angeles County. The Planned Parenthood Los Angeles (PPLA) team works together to provide high-quality, affordable reproductive health care to women, men, and young people across Los Angeles County. At PPLA, you will discover a culture of like-minded individuals who are eager to make positive contributions to their community and to the Planned Parenthood mission.

Our Ideal Candidate will have the following qualifications:

    • Bachelor’s degree in related field or equivalent training/experience required
    • Minimum of two (2) years’ experience in a health, medical, or social service setting required
    • Minimum of two (2) years supervisory experience required
    • Reproductive health, primary/managed care, and/or surgical services experience required
    • Ambulatory surgical services experience preferred
    • Experience in research practice preferred
    • Relevant experience, the skill and competence to manage healthcare/health center operations
    • Willingness to travel frequently within the affiliate and periodically to outside meetings required
    • If using a personal vehicle to drive for work purposes, a valid CA driver license and current auto insurance in compliance with the minimum requirements of CA vehicle code are required
    • Knowledge of Title 22 preferred

About the position:

    • Maintain a liaison relationship between departments and Residency Programs through attendance at meetings and through both written and oral communication
    • Ensure prompt corrective action is implemented with cost, safety, and patient care as priorities for the facilities, equipment, and systems
    • Lead affiliate projects as directed by Senior Director of Health Center Operations
    • Develop and maintain an open line of communication with Health Center Supervisors/Managers, Residency Programs Team, and PPLA staff through staff meetings or written memorandums
    • Understand and follow PPLA patient services and employment policies and procedures
    • In coordination with the Senior Director of Health Center Operations, facilitate the expansion and implementation of PPLA services and monitor progress
    • Serve on and/or facilitate Agency workgroups aimed at creating improved work processes
    • Design programs to enrich patient care delivery
    • Participate in development and revision of Policies and Procedures with Senior Directors of Health Center Operations and Clinical Services, Medical Director, or Departmental Leads to ensure consistent, efficient, and safe treatment delivery
    • Foster a sense of urgency in staff that promotes commitment to optimal clinical outcomes and regulatory compliance for the health centers

Financial Management:

    • Monitor monthly financial results, variance reporting, and action plans to meet established budget objectives
    • Supervise inventory management including purchasing, product selection, and supply usage
    • In collaboration with the Training Department, provide training on policies and procedures to staff to ensure compliance with financial standards
    • Review payroll reports for compliance to Agency and regulatory agency policies
    • Review billing/charge reports to ensure ethical, accurate, and timely submission of charges

Risk Management/Quality Assurance Compliance:

    • Ensure compliance with policies and procedures in accordance with State and Federal Regulations for patient care and services
    • Ensure compliance with State or Federal Regulations of the Injury Prevention and Safety Training Program
    • In collaboration with Risk and Quality Management, maintain Quality Assurance Programs as required by Agency
    • Constantly monitor current processes and procedures to identify areas of improvement and implement solutions while adhering to HIPAA and other State and Federal Regulatory requirements
    • Participate in Quality Assurance meetings and all applicable in-services

Staff Management:

    • Create, maintain, and communicate efficient and timely employee schedules according to the needs of the health centers, lab, and high school clinics
    • Round to each clinic weekly, open or close a clinic, alternating shifts
    • Provide leadership to direct reports
    • Help direct reports overcome any organizational obstacles encountered during projects
    • Know, understand, implement, follow, and communicate to teammates all PPLA employment Policies and Procedures and other opportunities within company and foster a positive work environment
    • Ensure all employment processes are completed timely and in compliance with policy and any applicable laws
    • Plan, organize, and manage the health center, lab, and high school clinic staff to ensure high quality patient care according to Policies and Procedures
    • Address staff relations issues appropriately and escalate as necessary
    • Provide work direction for department staff as needed. Determine staffing plans that promote the most effective use of all teammates; ensure coverage during staff absences
    • Report and document all staff injuries according to established policies and procedures
    • Know and understand basic wage and hour laws, federal, state and local laws and regulations, and legislation affecting employment
    • Review and approve time cards of all staff for bi-weekly payroll
    • Track overtime, attendance, and ETO
    • Research and respond to questions regarding payroll issues
    • Develop and conduct educational programs to keep staff up to date with policies, new laws and regulations impacting work, and other information necessary to maintain staff’s knowledge of department processes and goals
    • Ensure mandatory in-services and annual competencies are completed as required
    • Maintain and communicate health center emergency management programs and have the ability to act swiftly and confidently in an emergency
    • Know, understand, follow, and implement safety and security policies and procedures

Generous salary and benefits package includes:

    • Medical, dental, and vision coverage options for you and eligible dependents
    • Free basic life/AD&D policy with additional voluntary coverage options
    • Short Term Disability, Critical Illness and Accident policies
    • 403(b) Retirement plan with up to 3% employer match
    • Medical and Dependent Flexible Spending Account plans
    • Public Transportation and Commuter Pre-Tax Reimbursements
    • Generous vacation, sick, and holiday benefits
Planned Parenthood Los Angeles is an Equal Employment Opportunity and Affirmative Action Employer.  We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Los Angeles County Ordinance No. 184852.