Director of Research & Virtual Care
Salt Lake City, UT, US
Administration – Clinic Operations /
Full Time /
On-site
WHO WE ARE
Planned Parenthood Association of Utah (PPAU) is a non-profit family planning agency and a leader in sexual and reproductive healthcare, advocacy, and education in the state of Utah. We provide high-quality, affordable sexual and reproductive health care for Utahns/people in eight health centers across the state.
At PPAU, care is much more than the health, education, and advocacy services we provide; it’s the way we approach our world with compassion and a constant desire to improve. We care with kindness, respect, and are passionate about helping adults and teens of all genders, sexual orientations, races, religions, ethnicities, abilities, and cultural backgrounds lead healthy lives.
The Director of Research and Virtual Care (DRVC) is a key leadership position within the Health Services Department, reporting directly to the Senior Director of Health Services. This role is responsible for overseeing all research initiatives and virtual care operations across Planned Parenthood Association of Utah (PPAU). The DRVC provides strategic and operational leadership for research studies, telehealth services, the Centralized Follow-Up (CFU) team, and the Pills by Mail program. This position also plays a key role in ongoing support and optimization of the Epic electronic health record system post-implementation and serves as a liaison with internal and external stakeholders, including the BetterHealth governance committee.
Essential Job Functions:
- Manage and oversee ongoing research studies, ensuring full staff compliance with protocols and ethical standards.
- Monitor and maintain the required research certifications (e.g., CITI) for all participating staff.
- Conduct regular check-ins with Health Center Managers and Lead Clinical Assistants to ensure accountability and adherence to research protocols.
- Implement and oversee studies such as MORE and RAPPEL in alignment with applicable regulations and guidance.
- Serve as PPAU’s primary point of contact for the Planned Parenthood Research Network (PPRN) and related communications.
- In collaboration with the Senior Director of Health Services and the Chief Medical Officer identify and evaluate new research partnership opportunities, including feasibility assessments.
- Lead the strategic growth and daily operations of PPAU’s telehealth program.
- Design and implement workflow changes to improve care access and quality via virtual platforms.
- Collaborate with internal teams, including Marketing, to promote and update telehealth offerings.
- Facilitate monthly telehealth meetings and hold staff accountable for performance and engagement.
- Oversee training for Epic-based telehealth services and related workflows.
- Supervise the CFU team, ensuring smooth operations and compliance with protocols.
- Evaluate and implement process improvements to optimize CFU effectiveness.
- Oversee the Pills by Mail program, coordinating changes with relevant departments to ensure service efficiency and quality.
- Serve as PPAU’s internal lead for Epic-related support, including management of Jira helpdesk requests.
- Represent PPAU on the BetterHealth governance committee, helping to shape system-wide decisions and improvements.
- Directly manage the Lead Telehealth Clinician and Lead Clinical Assistant, providing ongoing coaching, performance management, and development support.
- Manage staff performance across research, telehealth, CFU, and Pills by Mail operations.
- In collaboration with the CHRO and Health Services leadership, recommend corrective actions when needed.
- Ensure alignment and communication of all personnel actions across the Health Services team.
- Provide support to health center operations and clinic management as needed, including staffing coverage, workflow troubleshooting, and implementation of new processes to ensure seamless patient care.
- Ensure compliance with all applicable federal, state, and local regulations, as well as internal policies, related to clinical operations and patient care.
- Perform additional duties as assigned or requested to support departmental and organizational goals.
Research Oversight & Expansion
Virtual Care and Telehealth
Centralized Follow-Up (CFU) & Pills by Mail
Epic Electronic Health Record Operational Support
Personnel Management and Clinic Operations Support
Minimum Qualifications:
- Bachelor’s Degree in Healthcare Administration, Business Administration, Nursing or Public Health or other health care or business-related degree and/or at least 3 years of experience in management in health care setting.
- Minimum of 3 years of progressive leadership experience in healthcare or clinical operations including direct supervision of staff.
- Demonstrated knowledge of clinical research protocols, regulatory compliance, and ethical standards.
- Understanding of telehealth service delivery models and virtual care platforms.
- Familiarity with Epic or similar electronic health record (EHR) systems.
$78,000 - $83,000 a year
We deeply care about our employees and are proud of our commitment and investment in our team. We prioritize wages and benefits and always keep the employee experience in mind as we work to create a quality work-life balance for everyone.
The starting pay for this position is $78,000 - $83,000 annual DOE.
Here is a snapshot of the benefits we provide:
- Affordable medical and dental benefits.
- Voluntary Vision, Pet Insurance, Accident and Identity Protection benefits
- Company paid basic life insurance.
- Company paid short term and long term disability coverage.
- 403(b) and Roth plan with 4% employer match.
- Generous PTO
- 13 paid holidays including a float holiday and a birthday holiday.
- Free subscription to CALM
- 8 weeks 100% paid parental leave after one year of service
- Unlimited access to the EAP (Employee Assistants Plan)
- A caring and empowering workplace culture!
As a mission-driven agency, PPAU is not only hyper aware of but also deeply invested in putting people first. We welcome, embrace and celebrate all people regardless of gender, gender-identity, age, race, disability, nationality, ethnicity, faith, or sexual orientation.
No matter what experience you have reproductive rights we encourage you to apply. At PPAU we believe that experience comes from a variety of places. We look for individuals who thrive on challenges, are passionate about doing good, and believe that collaboration and diversity are necessary for success.
Show us how your experiences have shaped you and how you can contribute to PPAU in our mission to provide access to high-quality inclusive and comprehensive sexual and reproductive health care services to all people — with respect and compassion;. We can’t wait for you to share with us your personal story!
WHY WORK AT PPAU?
In addition to competitive wages and a comprehensive benefit package, being part of the PPAU team means providing all Utahns with the opportunity to move through their sexual and reproductive lives as safely, confidently, and healthily as possible.
Planned Parenthood Association of Utah is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment. We do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic.
Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Our Commitment to Inclusion, Diversity, Equity, and Access: PPAU believes sexual health is essential to every person’s overall health and well-being. We are taking focused steps to make progress as an organization that better reflects our patients and embodies cultural humility. We are wholeheartedly committed to this work.
