Director, Project Management Global Operations

New York, NY /
Global (COO) – Global Operations /
Full Time - Union
/ Hybrid
Planned Parenthood is the nation’s leading provider and advocate of high-quality, affordable sexual and reproductive health care for all people, as well as the nation’s largest provider of sex education. With more than 600 health centers across the country, Planned Parenthood organizations serve all patients with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions. We do all this because we care passionately about helping people lead healthier lives.

Planned Parenthood Federation of America (PPFA) is a 501(c)(3) charitable organization that supports the independently incorporated Planned Parenthood affiliates operating health centers across the U.S. Planned Parenthood Action Fund is an independent, nonpartisan, not-for-profit membership organization formed as the advocacy and political arm of Planned Parenthood Federation of America. The Action Fund engages in educational, advocacy, and electoral activity, including grassroots organizing, legislative advocacy, and voter education.

PPFA and PPG seeks an experienced and thoughtful Director, Project Management, Global Operations in the Office of the Chief Operating Officer of PPFA. The Office of the Chief Operating Officer drives the operating strategy of PPFA, oversees the central shared services for the national office and affiliates, and focuses its efforts on our people, our processes, and our technology. This role reports to the Managing Director of the OCOO and is part of the Global Operations team in the Planned Parenthood Global Division of PPFA.

Purpose : The Director will lead and manage projects and activities across Global Operations to drive strategic initiatives to support increasing effectiveness, efficiency and impact in the work that PPFA and PP Global does. The role is responsible for formalizing Global strategic
planning processes and aligning the development of the strategy across functions, translating it for people across functions and business units, and instilling a practice of strategic business planning in line with the National Office’s strategic plan. This effort will entail incremental long-term change. The role will work closely with the Managing Director and Global Operations leadership team to provide direct support to a diverse portfolio of services for the Operational support to the National Global Office.

They will evaluate project needs and ensure our collective work reaches optimal delivery and service levels. This individual will oversee the evaluation of OCOO initiatives at the global level to ensure there are efficiencies in processes and proper protocols in place. This role will design routine performance monitoring and assess program effectiveness, catalyzing new policies and their implementation to best support organizational priorities and operational needs.

Under the strategic leadership of the Managing Director, Operations, this role partners with leaders and staff in Parenthood Global and the National Office Operations units to integrate strategic frameworks and initiatives across the organization to maximize opportunities and create efficiencies in support of operational excellence and PPFA’s mission.

Delivery: Responsible for the creation, organization, adaptation, execution and completion of specific Operations programs. This includes managing relevant stakeholders, setting deadlines, working with a variety of departments in the U.S. and Globally, and communicating with leadership about the state of the projects - ultimately ensuring projects stay on track and on budget, and adjusting if necessary to meet new requirements.

●Developing an approach for the full life cycle of projects (e.g. project initiation, design, execution, and completion), and maintain project management methodologies, standards and tools that will be used within Global Operations
●Supporting the Global Operations leadership team in delivering exemplary services and support to our constituents within the National Office and throughout the Federation.
●Supporting the Global Operations leadership team to create long- and short-term plans, including setting targets for milestones, adhering to deadlines and allocating resources
●Align project development and delivery with corporate policies and customer needs/expectations
●Tracking and reporting the status of major initiatives/ projects across Global Operations
●Creating long- and short-term plans, including setting targets for milestones, adhering to deadlines and allocating resources as well as testing processes and policies to raise opportunities to remove any institutional bias.
●Align project development and delivery with corporate policies and customer needs/expectations
●Tracking and reporting the status of major initiatives/ projects across Global Operations
●Anticipating and fulfilling expectations of stakeholders and customers.
●Identifying and managing potential risks and liabilities of multiple projects
●Communicating with leadership to keep the project aligned with their goals
●Manage internal resources and third parties/vendors for the flawless execution of projects
●Ensuring resource availability and allocation
●Supports the Managing Director, Operations, in the execution of the strategic plan/framework at the global level while adhering to the COO Division broader framework.
●Accelerates the implementation of the strategy by leading specific strategic initiatives and working closely with staff in the National Office.
●Facilitates the execution of the strategy by working collaboratively with the other Global Management Team members and functional units (ie., Finance, People & Culture, etc.) ensuring that the strategy is communicated and easily understood by all throughout the organization.
●Supporting the OCOO in delivering exemplary services and support to our constituents within the National Office and throughout the Federation.
●Preparing publications and/or products, to include, but not limited to drafts (correspondence, presentation decks, executive pre-reads), proofing documents, and producing final products for the OCOO.
●Measuring project performance using appropriate tools and techniques
●Attending conferences and training as required to maintain proficiency
●Performing other related duties as assigned

●In close collaboration with the Managing Director, Operations, leading change management to cascade organizational policies and plans and contextualizing them for the global context
●Providing strategic and thoughtful support to Global Operations functional leaders in strategic work across workstreams
●As part of the senior leadership team in the Global Operations leadership team this role will be responsible for advising on the direction of key projects/ initiatives to meet organizational needs, goals and priorities.
●Designs engagement and communication strategies in alignment with project strategies and goals.
●Designs and presents status reports, tools and materials for the execution of projects.
●Collaborating with colleagues/clients reflecting empathy of perspectives; identify recognition of mutual and complimentary services.
●Providing input to program development and assessment of program quality
●Acts as an advocate for policies or programs that may be less popular and builds buy-in from stakeholders.
●Engaging with clients and/or partners to facilitate assessment of needs and provision of services.
●Assessing programs and providing clear recommendations for direction on initiatives to maximize impact, while being thoughtful to the diverse needs of our audience.
●Being a visible team leader at PPG and our New York City office and personally engaging with staff, clients, and partners, as needed
●Working closely with our Office of the General Counsel and Facilities to manage contract management, including submitting Partner Intake, NDAs, contracts, and Bid Waiver requests, drafting RFPs when necessary, coordinating negotiations and tracking responses.

Knowledge, Skills and Abilities (KSAs):
●Bachelor’s degree required. Master's degree in Business or Management a plus
●Significant project management experience (at least 10 years)
●5+ years of direct work experience in international development, preferably in reproductive health or public health, and with exposure to Africa and Latin America required. Specific experience in managing global operations from a US based-location with sensitivity to local program teams’ cultures a plus.
●Excellent analytical, interpersonal, organizational and communication skills with the ability to build consensus and maintain confidentiality
●Understanding of the Project Management Institute (PMI) framework
●Knowledge of various project management methodologies (e.g. agile/Scrum)
●Proven leadership skills
●Cost and risk management skills
●Excellent communication, interpersonal, and negotiation skills
●A team player with the ability to work well under pressure, manage multiple and simultaneous projects, good time management, and attention to detail
●Problem-solving skills
●Ability to delegate effectively
●Excellent “client-facing” and internal communication skills
●Excellent written and verbal communication skills
●Strong working knowledge of Microsoft Office and/or Google applications
●Experience in designing and executing agile and iterative project management processes that accelerate the execution of strategic frameworks and goals.
●Knowledge of diverse groups, working with a multicultural workforce, and sensitivity and appreciation of cultural differences is required.
●Growth mindset to adapt and usher change
●Experience working with sensitive and confidential information is required.
●Experience leveraging data to glean insights, evaluate programs, and inform strategic decisions

Travel: 15 percent

$125,000 - $135,000 a year
Total offer package to include generous vacation + sick leave + paid holidays, individual/family provided medical, dental and vision benefits effective day 1, life insurance, short/long term disability, paid family leave and 401k. We also offer voluntary opt-in for Flexible Spending Account (FSA) and Transportation/Commuter accounts.   

We value a truly diverse workforce and a culture of inclusivity and belonging. Our goal is to attract qualified candidates and encourage applications from all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.  We're committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

PPFA participates in the E-Verify program and is an Equal Opportunity Employer.


All roles that are denoted as NYC, DC, or both will be on a hybrid schedule, requiring 2-3 days per week in the office.