Associate Director, Affiliate Evaluation
Office of the Executive Vice President, Health Care (HCD) – Accreditation & Evaluation /
Full Time - Non-Union
Planned Parenthood Federation of America (PPFA) is the national umbrella organization for the nation’s leading network of women’s health care providers, educators, and advocates, serving women, men, teens and families. Planned Parenthood Action Fund (PPAF) is the advocacy and political arm of PPFA. For over 100 years, Planned Parenthood has done more than any other organization in the United States to improve women’s health and safety, prevent unintended pregnancies, and advance the right and ability of individuals and families to make informed and responsible health care decisions.
Plays a leadership role in the formal PPFA accreditation process to ensure that affiliate programs, operations, and systems are in compliance with PPFA’s Standards of Affiliation, the Medical Standards and Guidelines, and all other PPFA accreditation standards. Conducts the administration of the AED accreditation process. Plans and directs each affiliate accreditation review to ensure a timely, consistent, and comprehensive review and report. Continually assesses the accreditation process to ensure that it is responsive to environmental changes; anticipates the potential impact of change on affiliate operations and appropriately adapts processes and procedures to maintain the integrity of the accreditation program.
- Direct the entire accreditation review process for assigned affiliate reviews, including:
- Develop the schedule with appropriate affiliate staff to ensure a comprehensive review of all business operations and clinical services offered by the affiliate, including coordinating observation of care and electronic health record (EHR) assessment.
- Ensure that all required interviews and document reviews are completed by program experts. Collaborate with and secure agreement from program experts on appropriate outcomes for accreditation elements of performance (EOPs).
- Oversee and manage the team of clinical surveyors (includes physicians and advanced practice clinicians), modifying their assignments as needed.
- Interview CEO, board chair, and senior and key program directors of the affiliate.
- Review affiliates’ critical programs (HR, compliance, clinical services, administration, security, etc) and documents (policies, procedures, audits, etc).
- Check in regularly with the CEO and department heads throughout the review process; secure any missing information, check for and correct misinterpretations.
- Ensure assessment of all performance indicators and EOPs and develop corrective actions for EOPs out of adherence.
- Work collaboratively with co-review manager to provide an objective, professional final report of all findings and recommended accreditation status to the CEO, senior affiliate staff, and board leadership at the end of the accreditation review.
- Following the review, provide ongoing monitoring of affiliates’ progress in completing all required actions indicated in the affiliate accreditation report, or as directed by the Affiliate Quality Committee (AQC) of the PPFA board.
- Manage and support clinical consultants:
- Participate in the hiring, orientation, scheduling, and provision of regular communication to all consultant surveyors.
- Train consultant surveyors regarding changes to accreditation indicators, assessment tools, and accreditation processes. Plan and participate in the bi- annual in person training.
- Conduct competency assessment for consultant surveyors.
- Develop written materials, educational resources, training agendas, and webinars for internal and external use.
- Design, develop, and maintain accreditation assessment tool content.
- Develop and produce proposals, SOPs, reports, FAQs, educational materials, and resources.
- Serve as a key member of the AED team to ensure the accreditation process is comprehensive, consistent, current, and reflects PPFA’s Standards of Affiliation.
- Plays a key role in adapting processes and procedures in response to and anticipation of changing conditions (ex. COVID-19 pandemic) and other disruptive events, including regulatory changes that affect service provision and patient access.
- Participate in and contribute to the biennial crosswalk between PPFA’s accreditation standards and those of external accrediting organizations.
- Participate in and contribute to the review, revision, and development of indicators and EOPs.
- Maximize the use of technology to increase the efficiency of PPFA’s accreditation program.
- Attend meetings, conferences, and trainings; and participate in inter- and intra-departmental teams, task forces/committees as directed.
- Develops and maintains collaborative relationships with national office colleagues, external partners, and affiliate CEOs and staff.
- Completes special projects as assigned and required.
- Incumbent regularly interacts with affiliate and ancillary organization CEOs and leadership staff, as well as PPFA department and division staff. Performance leads to protection of the Planned Parenthood patient safety and the trademark. Promotes diversity as a core value of PPFA.
- Responsible for setting the tone and working proactively to ensure that the entire review process feels collaborative, rather than confrontational, to affiliate CEO, staff, and board members, and that the on-site review has the least possible impact on health center staff and patients. Conveys difficult news to CEO and senior staff in an emphatic and nonjudgmental manner. Maintains objectivity and professional demeanor at all times when interacting with affiliate staff and board members. Reacts quickly to minimize impact of unexpected developments while onsite at affiliates (e.g., surveyor absence/illness; unexpected weather events; negative reactions by affiliate staff, etc.), improvising necessary adaptations to maintain the integrity of the review and manage the expectations of team members and affiliate leadership.
Knowledge, Skills and Abilities (KSAs)
- Education: Masters degree in Health Administration, Business Administration, or another related field plus 6-8 years relevant health care experience required, or bachelor’s degree and 10+ years experience in regulatory compliance, risk and quality management or another related healthcare field. Nursing or other clinical degree is strongly preferred; both clinical and administrative experience is desirable.
- Experience: Six to 10 years of progressively responsible experience. Demonstrated progressively responsible operational/managerial experience in the healthcare field; clinical, regulatory compliance and risk and quality experience highly preferred. Strong proficiency and experience in project management involving collaborators with whom there is no direct line of supervision. Experience handling competing demands and managing timelines for multiple projects at any given time. Experience reading and/or analyzing risk and quality, healthcare compliance, regulatory compliance documents. Experience reading nonprofit governance and administrative documents. Experience writing proposals, reports, or other formal communications for boards or leadership staff. Experience developing educational materials or resources. Remote work experience preferred with demonstrated autonomy. Work experience in a federated organization is desirable but not required.
- Related Skills or Knowledge: Exceptional interpersonal, oral and written communication skills combined with a strong commitment to customer service. Demonstrates diplomacy and professionalism in all circumstances. Knowledge of human resources, financial analysis, nonprofit governance and governing documents, and administrative practices. Excellent attention to detail needed for reviewing materials. Ability to synthesize key data and information into accurate, detailed reports. Effective at building relationships with colleagues and affiliate leaders in a remote environment. Knowledge of accreditation systems an evaluation processes desirable.
- Required to travel on a regular basis, as assigned.
Starting Salary: 110k
Final offers for this job will be based on capabilities and will be made within the parameters of the PPFA compensation program. Total offer package to include generous vacation + sick leave + paid holidays, individual/family provided medical, dental and vision benefits effective day 1, life insurance, short/long term disability, paid family leave and 401k. We also offer voluntary opt in for Flexible Spending Account (FSA) and Transportation/Commuter accounts.
We value a truly diverse workforce and a culture of inclusivity and belonging. Our goal is to attract qualified candidates and encourage applications from all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. We're committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
PPFA participates in the E-Verify program and is an Equal Opportunity Employer