Standards of Excellence Quality Improvement Senior Specialist

Telecommuter /
Office of the Chief Federation Engagement Impact Officer (COO) – Stronger /
Full Time - Union
/ Remote
Planned Parenthood is the nation’s leading provider and advocate of high-quality, affordable sexual and reproductive health care for all people, as well as the nation’s largest provider of sex education. With more than 600 health centers across the country, Planned Parenthood organizations serve all patients with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions. We do all this because we care passionately about helping people lead healthier lives.

Planned Parenthood Federation of America (PPFA) is a 501(c)(3) charitable organization that supports the independently incorporated Planned Parenthood affiliates operating health centers across the U.S. Planned Parenthood Action Fund is an independent, nonpartisan, not-for-profit membership organization formed as the advocacy and political arm of Planned Parenthood Federation of America. The Action Fund engages in educational, advocacy, and electoral activity, including grassroots organizing, legislative advocacy, and voter education.

The Stronger Change Office (Stronger) is an affiliate-driven health care transformation office designed by, for, and with affiliate leadership across the country. We are focused on strengthening affiliates and facilitating the innovation needed to build the Planned Parenthood of the future.

Stronger seeks an experienced and innovative Quality Improvement Senior Specialist to support Stronger’s Standards of Excellence (SOE) initiative. The Standards of Excellence team supports Planned Parenthood affiliates to achieve excellent performance in the areas of clinical quality, operations, finance and experience. 

This role will provide guidance, support and thought partnership to affiliate stakeholders on SOE initiatives and enable decision-making and improvements across the Federation through the application of evidence-driven Quality Improvement (QI) framework and methodology.

This job reports to the Standards of Excellence Transformation Director in the Stronger Change Office at PPFA. It is a dynamic role that will evolve based on the needs and priorities collectively identified by Stronger affiliates.
This position is expected to promote diversity, equity, and inclusion as core values of PPFA and work with others in a culturally informed way.

The SOE Quality Improvement Senior Specialist advances Planned Parenthood’s mission by assisting PP affiliates in project planning and design for quality and performance improvement. The Senior Specialist supports the implementation of the QI roadmap for the SOE team within the Stronger Change Office. They will research and assess QI methodologies,  coordinate projects that promote quality care and improved performance, and identify best practices to share across affiliates. This role will track progress on project plans and escalate risks to their supervisor when roadblocks arise. 

In this role we are looking for someone who is naturally curious, enjoys working with QI and data, and isn’t afraid to ask questions. They should be able to act independently while knowing when to ask for guidance or direction. They should also be comfortable working with sensitive information, including data about abortion. Under the supervision of the SOE Director, this role will coordinate and track effective timelines, sustain the delivery of our services, and identify and incorporate adjustments as needed to accommodate changing demands. 

Broadly, this individual will:
●Work within established processes on varied tasks to achieve high quality objectives with minimal guidance and consistently deliver on commitments on time and to an exceptional standard
●Take initiative by iterating on existing processes, identify problems (as well as potential solutions) within existing processes

Specifically, this individual will:
●Support, organize and monitor QI projects and assess the sequence and timeframes of quality improvement efforts. Research and contribute to QI project design and incremental phased improvement by leveraging project management tools. Maintain and support QI activities, including day-to-day communications, operational, and tactical work. 
●Employ a variety of standard IHI improvement methodologies ( Whole System Quality, Learning Collaboratives, PDSA, etc.) and standard quality tools such as: Change Packages, Cause and Effect Diagrams, Root Cause Analysis, Key Driver Diagrams, Flowcharts and Pareto Charts. 
●Support  the application of a health equity lens to QI work for affiliates seeking to disaggregate their data by race, gender, sexual orientation and insurance status to improve health outcomes.
●Assist affiliates and partner with PPFA National Office teams in providing QI capacity to make and implement data-driven decisions related to quality improvement activities.

Engagement: This role will require collaboration within the SCO team and across various departments at the National Office. It will also interact with affiliate staff and leadership on specific QI projects, under the guidance from the SOE QI Manager, the SOE Director and other SCO staff and leadership. They will be a strong communicator, an enthusiastic learner, and self-driven, with an interest in presenting QI methodologies to various audiences, including those with limited QI fundamental knowledge.

●Engage with internal and external partners and provide affiliates with QI support, consultation, and education
●Make the SOE project team aware of remedial solutions to align requirements to changing demands
●Explain and inform the SOE team of approaches/steps in provision of QI supports. Communicate regular updates and action items based on SOE QI project deliverables to affiliate stakeholders.
●Present results and outcomes of QI activities and interventions to key stakeholders, while applying a health equity lens. Due to the consultative nature of the role, the Senior Specialist must have exemplary customer service skills, a positive “can do” attitude, and a demonstrated track record directly helping people implement QI and analytic products. 
●Collaborate with SOE analysts to support the design and interpretation of actionable data reports and visualizations related to SOE QI activities and projects.

Knowledge, Skills and Abilities (KSAs): 

●Strong task and project execution with ability to handle multiple, concurrent projects
●Sharp attention to detail and the ability to meet critical deadlines
●Succinctly communicates the results, insights, and implications of analyses
●Superior customer service with internal and external customers
●Strong organizational, analytical, and problem-solving skills
●Ability to recognize and respond to problems with potential solutions in a highly professional, confidential, and sensitive manner
●Ability to work both independently and collaboratively and flexibly with a dynamic, fast-moving team, completing multiple tasks with poise, accuracy, and confidence
●Strong oral and written communication skills
●Have familiarity and experience working with the diverse communities Planned Parenthood serves, including an appreciation for the assets of each community and understanding of the institutional barriers to health care that currently exist
●Comfort working with a distributed team comprised of in-office and virtual/remote staff
●Flexibility and ability to adapt to quickly changing priorities and ambiguous situations
●Commitment to PPFA’s mission and diversity, equity, and inclusion, particularly surrounding race equity
●A deep commitment to Planned Parenthood’s mission of promoting Sexual and Reproductive Health

●Bachelor’s degree or equivalent experience required
●At least 3 years of professional experience supporting and coordinating QI initiatives in healthcare settings with a proven track record of success preferred. 
●At least 2 years of experience using dashboards and scorecards to monitor performance required.
●At least 1 year of experience working with Institute of Healthcare Improvement (IHI) specific QI methodologies is required.  Experience utilizing structured improvement methods such as PDSAs, Learning Collaboratives, Lean Six Sigma, and change management/ packages required.
●Strong analytical skills with an ability to generate data-driven identification of drivers of performance required.
●Experience engaging change management practices and convening stakeholders to garner partnership and consensus within healthcare settings with a high level of comfort in engaging with diverse stakeholders required.
●Experience leveraging data visualization software such as Tableau and/or Power BI to monitor performance preferred.
●Experience working with large community health organizations and/or federated healthcare models preferred.
●Experience working with EHR platforms and/or population health management systems preferred.
●Experience in sexual and reproductive healthcare is preferred.
●Experience working with HEDIS, NQF, CMS and other clinical quality measures preferred.
●Experience working with national recognized health center operations, financial and/or HR metrics preferred.
●Experience designing and analyzing performance and outcome metrics preferred.
●Experience working with demographic data and health equity initiatives preferred.
●Experience with Asana/Smartsheets or other project management tools preferred.
●High proficiency in Google products required.
●Proficiency with Microsoft Office preferred.

Travel: This is a telecommuter position. The Specialist will be expected to spend 15-20% of time traveling to meet with Stronger affiliates and other key stakeholders.

$80,000 - $85,000 a year
Total offer package to include generous vacation + sick leave + paid holidays, individual/family provided medical, dental and vision benefits effective day 1, life insurance, short/long term disability, paid family leave and 401k. We also offer voluntary opt-in for Flexible Spending Account (FSA) and Transportation/Commuter accounts.   

We value a truly diverse workforce and a culture of inclusivity and belonging. Our goal is to attract qualified candidates and encourage applications from all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.  We're committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

PPFA participates in the E-Verify program and is an Equal Opportunity Employer.


All roles that are denoted as NYC, DC, or both will be on a hybrid schedule, requiring 2-3 days per week in the office.