Manager, Employee Experience
People, Culture & Equity – People & Culture /
Full Time - Non-Union
Planned Parenthood is the nation’s leading provider and advocate of high-quality, affordable sexual and reproductive health care for all people, as well as the nation’s largest provider of sex education. With more than 600 health centers across the country, Planned Parenthood organizations serve all patients with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions. We do all this because we care passionately about helping people lead healthier lives.
Planned Parenthood Federation of America (PPFA) is a 501(c)(3) charitable organization that supports the independently incorporated Planned Parenthood affiliates operating health centers across the U.S. Planned Parenthood Action Fund is an independent, nonpartisan, not-for-profit membership organization formed as the advocacy and political arm of Planned Parenthood Federation of America. The Action Fund engages in educational, advocacy, and electoral activity, including grassroots organizing, legislative advocacy, and voter education.
Planned Parenthood Federation of America (PPFA) and Planned Parenthood Action Fund (PPAF) seek an experienced and engaging workplace culture and employee engagement professional to join our dynamic People, Culture & Equity Team! This leader will work collaboratively within the People, Culture & Equity division to support the workplace culture and employee experience needs of Planned Parenthood afﬁliates across the nation.
This job reports to the Associate Director, Employee Experience in the People, Culture & Equity (PCE) Division of PPFA. PCE is a critical partner to the federation focused on delivering a progressive people agenda that attracts, develops, and retains top talent. We strive to create a workplace environment that is a great place to work for all, where our people and ways of working are an unbeatable strategic advantage to achieve the mission.
The Manager, Employee Experience will co-own and co-facilitate the portfolio of offerings, including both synchronous and asynchronous learning products, pre-recorded learning supports, sustainability products and playbooks for best practices linked to Planned Parenthood’s In This Together Ethos, Values, Service Standards and Service Recovery Model. This role will support the delivery of several priorities directly tied to PPFA’s strategic plan, develop employee engagement tools & solutions, and collaborate with the national office and afﬁliate colleagues.
PCE Division, Afﬁliate leaders and staff, Vendors/Contractors
●Collaborates with Associate Director, Employee Experience, to maintain and deliver In This Together portfolio.
●Partners with key stakeholders to champion a Great Place to Work for All.
●Build strong relationships across the federation and in particular with the People, Experience and Development Team, PP Afﬁliate People & Culture Leaders and afﬁliate staff.
●Serves as relationship manager with Employee Experience vendors.
●Participates in professional associations related to talent development, employee experience, and performance improvement.
The Manager of Employee Experience will:
●Work closely with the People, Culture and Equity team to develop innovative Employee Engagement solutions specifically to support employee well-being, minimize burnout and ensure all colleagues feel valued, seen and heard
●Provide support to projects led by Associate Director, Employee Experience
●Demonstrate commitment to and embodiment of gender, racial, and reproductive justice values and demonstrate the ability to apply those values to employee engagement learning solutions
●Model a commitment to the In This Together (ITT) ethos by building and maintaining strong relationships throughout the National Ofﬁce and being seen as a best practice expert in ITT
●Support the continued iteration of the In This Together Cultural Ethos learning suite by applying best practices for adult learning and driving engagement with modern learning products, both instructor-led and e-learning
●Conduct industry research to stay abreast of trends in measuring, monitoring and improving employee experience
●Regularly audit and modify the learning products available to National Ofﬁce and Afﬁliate audiences through the CAL (LMS), the Intranet and the 360Learning platform.
●Support the survey, development and creation of a team of engaged and skilled Employee Experience Ambassadors in collaboration with the Employee Engagement Associate Director
●Maintain expertise in the delivery of and facilitation of the In This Together learning products to act as a coach and support to afﬁliate Employee Experience partners
●Support the Associate Director and the PCE division in the integration of In This Together into the Employee Life Cycle at the National Ofﬁce by providing learning, sustainability tools and additional material when needed
Knowledge, Skills, and Abilities (KSAs):
●Minimum of 5 years of experience in People & Culture (HR), Education or related ﬁeld
●Working knowledge of Employee Engagement concepts and practices
●Demonstrated experience in training, instructional design, employee engagement coaching, and consultation
●Strong visual design skills and comfort with various presentation tools (i.e., PowerPoint, Canva, Excel)
●Demonstrated ability to apply Instructional Design Methodology (i.e., ADDIE) and Adult Learning Principles
●Understanding of Human-Centered Design and social justice frameworks that prioritize the voices of marginalized community members
●Experienced with Project Coordination and Project Management and experience using tools (i.e., Microsoft Project, Asana)
●Experienced facilitator (i.e., understands the difference between presentation and facilitation)
●Strong customer service orientation
●Ability to create, update, and facilitate lesson plans, training sessions, and presentations
●Work concurrently under pressure on multiple projects and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities.
●Facilitate meetings, ensuring all viewpoints, ideas and problems are addressed.
●Attend to detail while maintaining a big-picture orientation.
●Inspire enthusiasm and inﬂuence, motivate and persuade others to achieve desired outcomes.
●Interpret and apply organizational policies and identify and recommend changes as appropriate.
●Communicate effectively, both verbally and in writing.
●Work independently as well as collaboratively within a team environment.
●Work in a hybrid work environment.
●Handle stressful situations and provide a high level of customer service in a calm manner aligned with our In This Together values and service standards.
●Establish and maintain effective working relationships.
●Solve problems, analyze information and data, and manage projects.
●Ability to solicit and efﬁciently process feedback
●Ability to creatively problem-solve, critically think, and take initiative
●Ability to adapt to quickly changing priorities and multiple projects
●Intermediate to advanced use of Microsoft Ofﬁce Suite and Google Suite
Travel: 0-40%, domestically
$81,000 - $88,000 a year
Total offer package to include generous vacation + sick leave + paid holidays, individual/family provided medical, dental and vision benefits effective day 1, life insurance, short/long term disability, paid family leave and 401k. We also offer voluntary opt-in for Flexible Spending Account (FSA) and Transportation/Commuter accounts.
We value a truly diverse workforce and a culture of inclusivity and belonging. Our goal is to attract qualified candidates and encourage applications from all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. We're committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
PPFA participates in the E-Verify program and is an Equal Opportunity Employer.
All roles that are denoted as NYC, DC, or both will be on a hybrid schedule, requiring 2-3 days per week in the office.