Associate Director, Accreditation and Evaluation
Office of the Executive Vice President, Health Care (HCD) – Accreditation & Evaluation /
Full Time - Non-Union
Planned Parenthood Federation of America (PPFA) is the national umbrella organization for the nation’s leading network of women’s health care providers, educators, and advocates, serving women, men, teens and families. Planned Parenthood Action Fund (PPAF) is the advocacy and political arm of PPFA. For over 100 years, Planned Parenthood has done more than any other organization in the United States to improve women’s health and safety, prevent unintended pregnancies, and advance the right and ability of individuals and families to make informed and responsible health care decisions.
. Planned Parenthood Federation of America (PPFA) seeks an Associate Director, Accreditation and Evaluation, to play a leadership role in the formal PPFA accreditation and certification process and ensure that all affiliate ancillary organization programs, operations and systems are in compliance with PPFA’s Standards of Affiliation, the Medical Standards and Guidelines, and all other applicable PPFA accreditation and certification standards. In conjunction with the team, manages the administration of the AED ancillary accreditation and certification process. Overall responsibilities include planning and managing each ancillary accreditation and certification review to ensure a timely, consistent and comprehensive review and report; conducting interviews with CEOs and senior ancillary staff; and maintaining continual communication with the ancillary CEO and other senior staff members. Collaborates with Health Care Division partners, other designated PPFA departments, OGC, ARMS, and affiliate leadership.
This job reports to the Director, Affiliate Evaluation in the Accreditation & Evaluation Department of the Health Care Division of PPFA, with “dotted line” reporting to another Director, Affiliate Evaluation with regard to clinical components of accreditation reviews.
- Leads PPFA’s ancillary organization monitoring and compliance program to protect the PPFA Trademark and assists the Director, Affiliate Evaluation with other aspects of the affiliate review process, as needed . Ensures all ancillary organizations comply with PPFA standards to mitigate brand risk, and works cross-divisionally on program modifications to anticipate and address the growing number and scope of ancillary organizations across the federation. Recommends ancillary certification or accreditation, revocation, or probation to the AED leadership team and PPFA’s Accreditation & Quality Committee and substantiates each recommendations. Assesses program effectiveness and develops proposals to improve the ancillary accreditation and certification program.
- Directs the PPFA ancillary certification and accreditation program in order to mitigate risk to the Planned Parenthood brand. Is responsible for setting the tone and working proactively to ensure that the entire review process is transparent and feels collaborative to ancillary CEO, staff, and board. Maintains objectivity and professional demeanor at all times when interacting with affiliate and ancillary leadership and board members. Reacts quickly to minimize impact of unexpected developments when onsite at complex ancillaries (e.g., surveyor absence/illness; unexpected weather events; negative reactions by ancillary staff, etc.).
- Oversees the ancillary assessment work of program experts and consultants in finance, public affairs, revenue cycle, and other key areas during the ancillary review process.
- Supports the clinical component of the accreditation review process:
- Serves as a team surveyor for on-site accreditation teams by assessing clinical services offered by affiliates. Such review includes but is not limited to health center assessments, review of medical records, and review of key documents and materials. Provides an objective, professional report of all findings to the review team and the affiliate.
- Conducts the offsite electronic health record review process to ensure that affiliate programs, operations, and systems are in compliance with PPFA’s Medical Standards and Guidelines and the PPFA Accreditation Indicators and Elements of Performance.
- Evaluates, coordinates and/or participates in accreditation review processes to ensure that accreditation reviews are consistent and standardized. Assesses accreditation processes and identifies, recommends, and helps implement improvements.
- Manages all aspects of on-site ancillary organization reviews for highly complex shared-services ancillary entities providing EHR, finance, IT, revenue cycle, laboratory services, clinical services, and other shared services to portfolios of Planned Parenthood affiliates.
- Organizes and coordinates the schedule with appropriate ancillary staff to ensure a comprehensive review of all business operations, clinical services, and shared services offered by the ancillary.
- Oversees and manages a team of surveyors which may include, but is not limited to, experts in revenue cycle, IT, finance, and EHR to ensure work meets deadlines, quality standards and customer service criteria.
- Oversight may also include training, assessment and communication of the program experts and consultant surveyors.
- Interviewing the ancillary CEO, board chair, and senior and key program directors of the organization, ensuring impact of the review process is minimized for the entity and its staff, and promoting shared interest in brand protection.
- Checking in regularly with the CEO throughout the review process.
- Providing an objective, professional report of all findings to the CEO, senior affiliate staff, and board leadership at the end of the accreditation review.
- Collaborates with National Director and AED leadership to further develop the ancillary accreditation and certification program:
- Designs, proposes, and implements a new, comprehensive methodology for reviewing complex shared service ancillary organization entities;
- Develops and proposes new accreditation indicators and EOPs, as needed, for ancillary organizations and substantiates the case for such recommendations;
- Works cross-divisionally to craft new policies and processes regarding shared service ancillary organizations, including a process for “deeming” compliance to its members and presents rationale for such;
- Strengthens ancillary infrastructure through SOP revisions, EOP development, data management and other infrastructure projects.
- Develops and maintains collaborative relationships with affiliate and ancillary organization CEOs and directors as well as national office partners.
- Provides support and assistance to Accreditation and Quality Committee, including provision of reports containing justification for all ancillary organization certification, accreditation, and extension recommendations.
- Coordinates tool content,design, development, and maintenance (PPTs, internal guides, educational materials, CAL courses, webinars, and one-on-one trainings for ancillary organization CEOs)
- Maximizes the use of technology to increase the efficiency of PPFA’s ancillary accreditation and certification program; leads work to develop a collaborative, cross-divisional ancillary data infrastructure, create online assessment tools, and increase productivity.
- Works collaboratively and cross-divisionally to develop assessment tools and resources for ancillary organizations
- Participates in development and implementation of AED internal systems and processes: standard operating procedures, quality improvement.
- Attends meetings, conferences, training; and participates in inter/intra departmental teams, task forces/committees, as directed.
- Completes special projects as assigned and required.
- Incumbent regularly interacts with affiliate and ancillary CEOs, board members, legal counsel, and leadership staff, and works cross-divisionally within the national office. Performance leads to protection of the Planned Parenthood trademark. Promotes diversity, equity, and inclusion as core values of PPFA in interactions with affiliates. Identifies opportunities to expand program activities, develop work products, and build professional relationships. Responsible for performing activities directly related to affiliate and ancillary compliance with standards. Participates in setting own objectives and priorities and follows through in accordance with established procedures. Problems encountered by incumbent are complex and non-routine in nature. Professional training and experience provide sufficient expertise to solve most problems. Position requires a thorough understanding of the principles, concepts and methodology of accreditation and current business and health care practices, and the ability to apply such knowledge in professional settings. Responsible for monitoring all travel and consultant expenses associated with onsite review of complex ancillaries.
Knowledge, Skills and Abilities (KSAs)
- Education: Bachelor’s degree required. Clinical degree and certification is required. Master’s in Public Health, Health Administration, Business Administration or related field is desirable.
- Experience: Six to eight years of progressively responsible experience. Demonstrated progressively responsible operational/managerial experience in the healthcare field; clinical experience required. Strong proficiency and experience in project management involving collaborators with whom there is no direct line of supervision. Experience handling competing demands and managing timelines for multiple projects at any given time. Experience reading and/or analyzing financial statements. Experience reading nonprofit governance and administrative documents. Experience writing proposals, reports, or other formal communications for boards or leadership staff. Experience developing educational materials or resources. Remote work experience preferred with demonstrated autonomy. Work experience in a federated organization is desirable but not required.
- Related Skills or Knowledge: Exceptional interpersonal, and oral and written communication skills. Developed skills in review of business operations, and systems, and administration and management of healthcare organizations. Knowledge of quality improvement systems and evaluation processes. Ability to lead, work independently, and identify and build cases for ongoing program improvements. Demonstrates diplomacy and professionalism in all circumstances, including regular interactions with affiliate and ancillary leaders. Knowledge of healthcare administration (including finance, IT, revenue cycle, EHR, and clinical operations) is essential. Ability to write accurate, detailed reports and recommendations for affiliates and ancillary organizations, as well as to substantiate all program recommendations to PPFA’s Accreditation & Quality Committee. Effective at building and maintaining relationships with affiliate and ancillary leaders.
Starting Salary: 110k
Final offers for this job will be based on capabilities and will be made within the parameters of the PPFA compensation program. Total offer package to include generous vacation + sick leave + paid holidays, individual/family provided medical, dental and vision benefits effective day 1, life insurance, short/long term disability, paid family leave and 401k. We also offer voluntary opt in for Flexible Spending Account (FSA) and Transportation/Commuter accounts.
We value a truly diverse workforce and a culture of inclusivity and belonging. Our goal is to attract qualified candidates and encourage applications from all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. We're committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
PPFA participates in the E-Verify program and is an Equal Opportunity Employer